Open To Work
Isabella Velasquez
Hialeah,FL
Summary
Sales team member with great people skills and readiness to help others. Stays current on products, services and pricing to best serve customer needs and maximize sales.
Possessing excellent interpersonal skills and upbeat attitude, I bring essential knowledge of customer service and logistics, along with proficiency in managing passenger interactions and coordinating schedules and operations. Adept at handling check-in procedures and providing information to passengers, I excel at creating seamless and efficient boarding experiences. Committed to enhancing passenger satisfaction and ensuring smooth operational processes.
Skilled in providing exceptional customer service and managing high-traffic environments, seeking to transition into new field. Developed strong communication and organizational abilities while working in bustling, fast-paced setting. Looking to leverage these transferable skills to contribute effectively in fresh and challenging role.
Overview
3
3
years of professional experience
Work History
Pier Agent
Cruiseport Destinations
Miami, FL
11.2025 - Current
- Managed guest services, addressing inquiries and resolving issues to enhance overall customer satisfaction.
- Facilitated communication between pier staff and vessel crewmembers to ensure efficient operations.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Participated in employee training programs, enhancing overall performance within the team.
- Enhanced customer satisfaction by efficiently managing pier operations and ensuring timely departures.
- Oversaw compliance with safety regulations and protocols during all port activities to maintain operational integrity.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
SALES ASSOCIATE
BRELEX RENTALS
Opa-locka, FL
11.2023 - Current
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Supported cashiers and customers to locate products, confirm prices, and replenish stock.
- Helped customers quickly navigate store and locate items.
- Asked open-ended questions to identify customers' needs.
- Processed merchandise returns and exchanges under company guidelines.
- Unloaded, unboxed and transported incoming merchandise.
- Processed customer orders quickly to prevent long queues.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Monitored aisles, restocked shelves and cleaned spills.
- Answered customer phone calls to address concerns and questions.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06-2023
ASSOCIATE OF ARTS - History
Miami Dade College
Miami, FL08-2026
Skills
- Guest relations
- Inventory tracking
- Merchandise display
- Sales and marketing
- Port operations
- Shipping and receiving
- Documentation management
- Customer service
- Payment processing
- Restock shelves
- Teamwork
- Intuit/Quickbooks expertise
- Payroll Auditing
- Filing
- Financial software
- Employment tax knowledge
- Quickbooks
Languages
Spanish, Native
English, Fluent
Timeline
Pier Agent
Cruiseport Destinations
11.2025 - Current
SALES ASSOCIATE
BRELEX RENTALS
11.2023 - Current
High School Diploma -
Barbara Goleman Senior High School
ASSOCIATE OF ARTS - History
Miami Dade College