Luis Mercado

As the director, I successfully prospected, onboarded major supermarkets, grocery stores, and retail businesses by demonstrating how our product can add revenue and increase traffic to their locations.

Supported onboarding of new partners by collaborating with internal teams for seamless integration.

• Ensured effective handoff from Business Development, serving as subject-matter expert for implementation teams.
• Collaborated with Project Management to guarantee partner launch readiness and operational success.
• Delivered exceptional customer service by addressing partner concerns promptly and professionally.
• Partnered with various departments to troubleshoot technical issues, ensuring uninterrupted business operations.
• Analyzed partner performance data to uncover opportunities for enhancement and growth.
• Maintained organized documentation of processes, decisions, and deliverables for future reference.
• Established and cultivated relationships through proactive engagement in partner meetings and calls.

As the General manger i oversaw all aspects of the dealership, during my time as general manger sales increased by 35 % the monthly cars sold went form 14 cars a month average to 25 by implementing new marketing strategies and creative financing options we also were able to maximize our profits and increase inventory overall by taking advantage of floor plans and decreased business debt by adjusting our financing options

• Acquired vehicles at auction and online to maintain optimal dealer inventory.
• Oversaw dealership operations across two locations, ensuring seamless functionality.
• Led a four-member in-house collection team to guarantee accurate loan accounting.
• Facilitated weekly sales meetings to address objectives and keep staff informed.
• Managed staff schedules and delegated tasks to enhance productivity.
• Developed operational strategies that improved overall efficiency.
• Coordinated with department heads to align departmental goals and initiatives.
• Resolved customer complaints promptly while upholding service quality standards.

As a Sr. As an acquisitions specialist, I was able to establish meaningful relationships with auto dealership owners and decision-makers, and provided them with options for capital to expand their businesses. During my time at Mid Atlantic, I connected with over 150 dealerships nationwide, did in-depth financial analysis of their finances, and provided options to give them more capital to operate with.

• Provide dealers with multiple options for capital.
• Analyzed market trends to inform purchasing decisions and strategy development.
• Collaborated with cross-functional teams to align purchasing with operational needs.
• Offer a competitive price on in-house loans.
• Build relationships with small, independent dealers, and become their main source for capital through buying their in-house loans or providing lines of credit for the business.
• Conduct a financial review of all in-house debt.
• Conduct outgoing calls to introduce the company to the customer.
• Contact customers to gather information and update records.
• Perform compliance audits, completing corrections as needed.
• Maintain electronic records and files, backing up completed work.
• Build and create Excel spreadsheets.

• Assists department managers to lead and direct the entire Sales Staff while working as a Finance manager.
• Helped customers arrange the financing of their purchases, and also present them with additional products that enhance their vehicle and ownership experience.
• Maintain thorough knowledge of financial marketplace and keep abreast of changes in products and interest rates
• Ensured all deals are fully compliant with local, state and federal guidelines
• Prepared and mailed all deal packages with proper documentation to lenders
• Fully proficient with title laws and registration process