Luis Morales
Borger,United States
Summary
Automotive Technician with over 9 years of experience specializing in diagnosing and repairing complex automotive issues, enhancing service quality, and ensuring customer satisfaction. Demonstrates strong problem-solving skills, technical proficiency, and a keen attention to detail. Passionate about leveraging cutting-edge diagnostic techniques and fostering team collaboration to optimize vehicle performance and safety.
Overview
9
9
years of professional experience
Work History
Automotive Technician
Ram Countey
Dumas, United States
05.2024 - Current
- Diagnose and repair complex automotive issues, consistently meeting service quality standards and customer satisfaction goals at Ram Countey
- Perform comprehensive vehicle inspections, meticulously identifying and addressing potential problems to ensure optimal vehicle performance and safety
- Implement cutting-edge diagnostic techniques and repair methods, staying current with evolving automotive technologies to enhance efficiency
Shop Foreman/Service Manager
Lewis Chevrolet
Liberal, United States
06.2016 - 04.2025
- Implemented new diagnostic techniques, reducing average repair time by 20%
- Developed custom solutions for unique vehicle challenges
- Mentored junior technicians, fostering a culture of knowledge sharing
- Collaborated with parts department to optimize inventory management
- Managed team of technicians, fostering skill development and productivity
- Achieved consistent growth in service revenue through effective leadership and strategic planning
- Coordinated with sales and parts departments to ensure seamless operations
- Developed strong relationships with suppliers, securing cost-effective parts and equipment
- Pioneered service process improvements, reducing turnaround times and enhancing customer satisfaction
- Introduced data-driven decision-making in resource allocation
- Optimized service scheduling, significantly boosting bay utilization and technician productivity
- Implemented customer feedback system, improving service quality
Automotive Technician
Texas Dodge
Amarillo, United States
03.2023 - 04.2024
Education
ASE Certified - Engine Repair, Brakes, Transmissions, Steering/
ASE National Institute
01-2026
Effective Leadership, Service Management -
NCM
Kansas City, MO01-2021
EPA Section 609 -
MACS
Liberal, KS06-2014
Associate of Applied Science - Automotive Technology
Seward County Community College
Liberal, KS05.2014
Associate of Applied Science - Automotive Business Management
Seward County Community College
Liberal, KS05.2012
Skills
- Problem Solving
- Customer Service
- Time Management
- Team Collaboration
- Attention to Detail
- Technical Proficiency
- Safety Compliance
- Bilingual
- Wiring Schematics
- Electrical
- HVAC
Personal Information
Age: 32
Timeline
Automotive Technician
Ram Countey
05.2024 - Current
Automotive Technician
Texas Dodge
03.2023 - 04.2024
Shop Foreman/Service Manager
Lewis Chevrolet
06.2016 - 04.2025
ASE Certified - Engine Repair, Brakes, Transmissions, Steering/
ASE National Institute
Effective Leadership, Service Management -
NCM
EPA Section 609 -
MACS
Associate of Applied Science - Automotive Technology
Seward County Community College
Associate of Applied Science - Automotive Business Management
Seward County Community College