Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Moreno

Salem,NH

Summary

Efficient Sales Service Associate with proven sales and administrative expertise. Supported sales representatives in large office and contributed to team's sales revenue growth over previous year. Excellent organizational and collaborative skills leading to positive outcomes.

Overview

12
12
years of professional experience

Work History

Sr. Sales Service Associate

Abiomed
Danvers, MA
10.2012 - Current
  • Actively building strong relationships with the commercial team and customers, working in partnership to process customer-related matters via email, phone, and Teams.
  • Ensuring smooth execution of orders, quotes, terms, and conditions, etc. By working closely with our legal and finance teams.
  • Proactively track and provide support to resolve issues that may arise. Provide potential solutions or alternatives. Escalate these issues, as necessary, within assigned zone.
  • Process return requests.
  • Partner with finance, legal, logistics, and IT teams to achieve customer outcomes.
  • Investigate and solve complex customer issues. Exercise judgment, within company procedures and practices, to determine the appropriate course of action.
  • Support and understand sales pricing programs.
  • Work within multiple systems to gather data required to resolve complex inquiries and issues.
  • Take ownership of incoming inquiries and become the point person to ensure a smooth workflow for the sales team and customer.

Education

High School Diploma -

Northern Essex Community College
Haverhill, MA
06-1990

Skills

  • Product Knowledge
  • Organization
  • Goal-Oriented
  • Regulatory Compliance
  • Sales management
  • Customer Assistance
  • Reliability
  • Customer relations management
  • Conflict Resolution
  • Team Collaboration
  • Team Leadership
  • Sales and Promotions
  • Adaptability
  • Self Motivation
  • Decision-Making
  • Purchase Orders
  • Team Cooperation
  • Documentation And Reporting
  • Informed Product Selections
  • Adaptability and Flexibility

Timeline

Sr. Sales Service Associate

Abiomed
10.2012 - Current

High School Diploma -

Northern Essex Community College

Similar Profiles

CREATE PROFILE
Luis Moreno