Luis Mzembi
Miami,FL
Summary
Dynamic professional with a proven track record at Earthbound Trading, excelling in team collaboration and effective communication. Skilled in project planning and time management, I have successfully enhanced customer satisfaction and maintained high client retention rates. My adaptability and problem-solving aptitude drive quality results in diverse environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Carpenter's Assistant
CC Plus Cabinet Division
Miami, FL
08.2025 - Current
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Manager
Earthbound Trading
Hialeah, FL
05.2025 - 07.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Account Manager
South Shore Consulting
Doral, FL
02.2025 - 05.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Associate
Marshall Music
Pretoria, South Africa
07.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Quality Assurance Manager
Tabu Foods
CapeTown, South Africa
01.2024 - 06.2024
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
Education
High School Diploma -
The British College
Pretoria South Africa Skills
- Time management
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Task prioritization
- Self motivation
- Project planning
- Problem-solving aptitude
- Analytical skills
Certification
- Project management certification
- Cybersecurity certification
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Carpenter's Assistant
CC Plus Cabinet Division
08.2025 - Current
Manager
Earthbound Trading
05.2025 - 07.2025
Account Manager
South Shore Consulting
02.2025 - 05.2025
Sales Associate
Marshall Music
07.2024 - 12.2024
Quality Assurance Manager
Tabu Foods
01.2024 - 06.2024
High School Diploma -
The British College