Luis Ninche-Lachino
Springdale,AR
Summary
Results-driven Health Insurance Agent with over four years in client education and application management. Streamlined processes and enhanced client satisfaction through effective communication and problem-solving. Fostered collaboration and maintained accurate records to support informed decision-making.
Overview
11
11
years of professional experience
Work History
Health Insurance Agent
Health Insurance Marketplace
Serco, AR
03.2019 - 12.2025
- Educated clients on health insurance plans and options to enhance decision-making.
- Assisted clients in completing applications and enrollment forms for health coverage.
- Resolved inquiries regarding policy details and coverage options efficiently.
- Conducted follow-ups with clients to ensure satisfaction with services rendered.
- Collaborated with team members to streamline application processes and improve efficiency.
- Provided training to new agents on products and compliance regulations.
- Maintained accurate records of client interactions and policy changes.
- Updated industry knowledge to remain informed on trends and regulatory changes.
Line Operator
Coex
Aert, AR
07.2018 - 02.2019
- Operated machinery to streamline production processes and maintain consistent output.
- Monitored equipment functionality, ensuring compliance with safety standards.
- Conducted quality inspections on finished products to ensure compliance with standards.
- Trained new operators on equipment usage and adherence to safety protocols.
- Collaborated with team members to reduce workflow interruptions and minimize downtime.
- Assisted in diagnosing equipment issues during production to maintain output levels.
- Documented daily operations and reported discrepancies to supervisors for timely resolution.
- Maintained clean work areas in line with company safety regulations.
Sales Representative
Natural State Pest Control
Bentonville, Arkansas
03.2018 - 07.2018
- Engaged potential customers through direct interactions and tailored presentations to drive interest in products.
- Demonstrated product features to effectively convey benefits and value.
- Conducted market research to uncover new sales opportunities in neighborhoods.
- Built rapport with clients to identify needs and preferences, enhancing customer satisfaction.
- Managed inventory and organized promotional materials for streamlined distribution.
- Collaborated with team members to exchange best practices and successful strategies, fostering a culture of teamwork.
Stocking Associate
Walmart
Bentonville, Arkansas
08.2014 - 02.2018
- Organized merchandise on shelves to improve product visibility and accessibility for customers.
- Monitored inventory levels to ensure stock availability met customer demand.
- Assisted in unloading delivery trucks and sorting merchandise efficiently.
- Maintained cleanliness of stock areas and sales floor to ensure a safe shopping environment.
- Collaborated with team members to streamline shelf restocking processes.
- Engaged with customers to assist in locating items throughout the store.
- Participated in inventory counts to ensure accurate stock management.
- Arranged products on shelves according to merchandising guidelines for improved presentation.
Education
High School Diploma -
Har Ber High School
: 300 Jones Rd, Springdale, AR 7276206-2012
Skills
- Health insurance knowledge
- Claims processing
- Compliance regulations
- Policy analysis
- Risk management
- Market research
- Application management
- Record keeping
- Customer relationship management
- Client education
- Problem solving
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Health Insurance Agent
Health Insurance Marketplace
03.2019 - 12.2025
Line Operator
Coex
07.2018 - 02.2019
Sales Representative
Natural State Pest Control
03.2018 - 07.2018
Stocking Associate
Walmart
08.2014 - 02.2018
High School Diploma -
Har Ber High School