Luis Noriega
Palm Springs,CA
Summary
Proven success in enhancing customer satisfaction and sales at Le Vallauris, adept in guest relations management and menu memorization. Excelled in upselling premium products, Ensuring a delightful dining experience. Demonstrates strong teamwork and quality control, contributing to a positive reputation. Outgoing Back Waiter with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Back Waiter
Le Vallauris
02.2021 - Current
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Certificate - Culinary Arts/Restaurant &hospitality
Glendale College
Glendale, CABartending/ Wine &spirits
ABC Bartending School
Los Angeles, CASkills
- Menu Memorization
- Guest Relations Management
- Menu Recommendations
- Front-of-house display creation
- Tableside Service
- Quality Control
Languages
Spanish
Professional Working
Timeline
Back Waiter
Le Vallauris
02.2021 - Current
Certificate - Culinary Arts/Restaurant &hospitality
Glendale College
Bartending/ Wine &spirits
ABC Bartending School
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