Luis Ortega
Provo,UT
Summary
Dynamic professional with a proven track record in customer service and team collaboration, honed at Frontline Pest Control and in diverse roles including the US Army. Excelled in conflict mediation and multiple priorities management, significantly enhancing team efficiency and customer satisfaction. Skilled in verbal communication and budgeting, adept at driving projects to completion with a focus on quality and achievement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Growth Nutrition and Supplements
Provo, UT
10.2024 - Current
- Described merchandise and explained use, operation and care.
- Assessed customer needs to provide assistance and information on product features.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Organized stockroom shelves according to size, color or style.
- Greeted customers to determine wants or needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Collected payments and provided accurate change.
Service Member
US Army
American Fork, UT
08.2022 - Current
- Coordinated with other units during joint operations exercises.
- Instructed classes on operational protocols for new personnel.
- Performed inspections to keep equipment in working order.
- Targeted, fired and maintained weapons used to destroy enemy positions.
- Maintained an inventory of all supplies and materials used by the unit.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
- Inspected weapons and ammunition prior to use in battle scenarios.
CSR
Frontline Pest Control
Orem, Utah
10.2023 - 03.2025
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Adhered to company's established protocols for handling confidential data.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Consulted with customers regarding needs and addressed concerns.
Gutter Installer
Buddy's Rain Gutters
Genola, Utah
03.2024 - 09.2024
- Lifted heavy pieces of equipment and materials throughout the day as needed.
- Adhered to all local building codes and regulations related to gutter installation projects.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Transported materials and tools to job sites utilizing company vehicle safely and efficiently.
- Repaired damaged or leaking gutters when necessary.
- Kept production team moving forward for progress in daily site operations.
Order Fulfillment Associate
Home Depot
Provo, UT
04.2022 - 05.2023
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Collaborated with team members to complete tasks efficiently and effectively.
- Processed customer orders with accuracy and efficiency.
Education
High School Diploma -
Provo High School
Provo05-2021
Some College (No Degree) - Combat Engineering
OSUT
Saint Robert, MOSkills
- Multiple priorities management
- Telephone etiquette
- Conflict mediation
- Decision-making capacity
- Relationship building
- Teamwork and collaboration
- Customer service
- Team supervision
- Budgeting and finance
- Verbal and written communication
Affiliations
- Snowboarding
- Weightlifting
- Fishing (Fly & Spinning)
- Hiking
- Reading
- Camping
- Wakeboarding
- Shooting
- Running
Certification
- Forklift certified (various)
- Extractor certified
- Hazmat operations certified
- BLS certified
- On Watch certified
Languages
English
Professional
Spanish
Limited
Timeline
Sales Associate
Growth Nutrition and Supplements
10.2024 - Current
Gutter Installer
Buddy's Rain Gutters
03.2024 - 09.2024
CSR
Frontline Pest Control
10.2023 - 03.2025
Service Member
US Army
08.2022 - Current
Order Fulfillment Associate
Home Depot
04.2022 - 05.2023
- Forklift certified (various)
- Extractor certified
- Hazmat operations certified
- BLS certified
- On Watch certified
High School Diploma -
Provo High School
Some College (No Degree) - Combat Engineering
OSUT
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