Luis Ortiz Lozano
Apache Junction,AZ
Summary
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
8
8
years of professional experience
Work History
Team Lead
Walmart
01.2023 - Current
- Merchandising product with high profit margins to maximize sales and profit
- Leading a team to restock the general merchandise side of the store while ensuring accurate counts of all items
- Revitalized and organized photo lab by working with all operational processes within the store, resulting in improved efficiency, accountability, and performance
Desert Dream Builders LLC
01.2021 - 01.2023
- Led a small home repair team, efficiently coordinating projects deliveries, supplies, and delegating tasks to meet strict deadlines
Cashier/Customer Service Rep
The Home Depot
01.2019 - 01.2021
- Provided exceptional customer support to clients in a remote environment, coordinating between delivery companies and customers to ensure smooth fulfillment
Support Generalist
Merrill Edge
01.2018 - 01.2019
- Processed online client application for cash management accounts ensuring timely and accurate completion of all required documentation
- Handled sensitive account updates, including beneficiaries and other changes while ensuring proper verification procedures
Education
BA - Computer science
Southern New Hampshire University
01.2027
Skills
- CRM Apps
- Microsoft Apps
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Computer skills
- Customer service
- Problem-solving
- Teamwork and collaboration
Awards
Monthly recognitions at The Home Depot for exceptional customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Lead
Walmart
01.2023 - Current
Desert Dream Builders LLC
01.2021 - 01.2023
Cashier/Customer Service Rep
The Home Depot
01.2019 - 01.2021
Support Generalist
Merrill Edge
01.2018 - 01.2019
BA - Computer science
Southern New Hampshire University