Luis Ovalles
The Bronx,NY
Summary
Dynamic and results-oriented professional with a proven track record at Unite Here Local 100, excelling in time management and customer service. Leveraged excellent communication and teamwork skills to enhance event engagement and drive community campaigns. Fluent in English & Spanish, adept at fostering client satisfaction and building lasting relationships.
Overview
6
6
years of professional experience
Work History
Organizer
Unite Here Local 100
Manhattan, NY
04.2024 - Current
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Used excellent communication skills to delegate tasks and achieve successful event outcomes.
Checkout Advocate
Target
The Bronx, NY
11.2021 - 06.2024
- Supported loss prevention efforts by monitoring suspicious activity near the checkout area and reporting any incidents accordingly.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Mentored new employees on checkout procedures and best practices for effective customer interactions.
- Assisted customers with bagging items, displaying excellent customer service skills.
- Updated product displays near registers, showcasing promotional items and seasonal merchandise effectively.
- Crosstrained in multiple departments to provide backup assistance when needed.
- Consistently met or exceeded performance metrics related to transaction speed and accuracy rates while maintaining a friendly demeanor towards customers.
- Served as a liaison between customers and management regarding feedback or concerns about their shopping experience.
- Resolved customer complaints diplomatically, ensuring all parties were satisfied with the outcome.
Assembly Line Production Worker
The AMES Companies Inc.
Camp Hill, PA
10.2020 - 10.2021
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
Dishwasher
Cedarbrook Senior Care & Rehabilitation
Bethlehem, PA
08.2019 - 08.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Cashier
McDonald's
Bethlehem, PA
07.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Associates In Film And Television -
The New York Conservatory For Dramatic Arts
New York, NY05.2023
High School Diploma - General Studies
Liberty High School
Bethlehem, PA07.2020
Skills
- Excellent Communication
- Teamwork and Collaboration
- Time Management
- Customer Service
- Attention to Detail
- Flexible Schedule
- Relationship Building
- Heavy Lifting
- Community Engagement
- Strong Work Ethic
- Answering Phones
- Public Speaking
- Problem-Solving
- Multitasking and Organization
- Client satisfaction
- Staff Collaboration
- English & Spanish speaker
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Organizer
Unite Here Local 100
04.2024 - Current
Checkout Advocate
Target
11.2021 - 06.2024
Assembly Line Production Worker
The AMES Companies Inc.
10.2020 - 10.2021
Dishwasher
Cedarbrook Senior Care & Rehabilitation
08.2019 - 08.2020
Cashier
McDonald's
07.2018 - 01.2019
Associates In Film And Television -
The New York Conservatory For Dramatic Arts
High School Diploma - General Studies
Liberty High School