Luis Palacios
Casa Grande,AZ
Summary
Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. I enjoy leading a team and trying to meet my staff where they are at improving there skills and getting them to grow as well. I have excellent decision making skills during crisis situations. I as well enjoy working and trying to solve complex situations.
Overview
7
7
years of professional experience
Work History
Supervisor
Casa Grande Academy
05.2021 - Current
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Youth Counselor
Casa Grande Academy
12.2020 - 05.2021
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Monitored youth behavior and offered guidance and support for positive change.
- Provided crisis intervention and emotional support to youth.
- Implemented creative therapeutic interventions tailored to individual needs, promoting healthy expression of emotions.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Facilitated goal-setting workshops for positive future planning, supporting academic and personal achievements.
Electronics Sales Associate
Walmart
05.2019 - 12.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
Floor Supervisor
MAAX Spas
09.2017 - 05.2019
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Delegated tasks to employees to enhance productivity and workflow.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Food Service Worker
Rubios Costal Grill
05.2017 - 09.2017
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Education
High School Diploma -
Vista Grande
05-2017
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Staff Discipline
- Social Skills Development
- Life Skills Training
- Youth Advocacy
- Behavior Management
Timeline
Supervisor
Casa Grande Academy
05.2021 - Current
Youth Counselor
Casa Grande Academy
12.2020 - 05.2021
Electronics Sales Associate
Walmart
05.2019 - 12.2020
Floor Supervisor
MAAX Spas
09.2017 - 05.2019
Food Service Worker
Rubios Costal Grill
05.2017 - 09.2017
High School Diploma -
Vista Grande
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