Summary
Overview
Work History
Education
Skills
Timeline
Generic

LUIS PASCUAL

San Pablo,CA

Summary

Highly motivated professional with customer service, multitasking, and time management abilities. Experienced in leading the help desk department to diagnose and troubleshoot client issues.

Overview

6
6
years of professional experience

Work History

IT Help Desk Technician

Breakthru Beverage
Richmond, CA
05.2023 - 07.2025
  • Assisted users with troubleshooting computer issues via remote desktop sessions.
  • Performed regular maintenance tasks, such as virus scans, system backups, and disk cleanups.
  • Conducted training sessions for end-users on the use of specific software applications and operating systems, such as SAP.
  • Led a team to analyze and improve systems for better efficiency and user experience

Warehouse Worker

Breakthru Beverage
Richmond, CA
08.2021 - 05.2023
  • Loaded and unloaded trucks using hand-trucks, pallet jacks, and forklifts.
  • Operated RF scanners and computers to accurately track orders.
  • Received and monitored inbound and outbound inventory shipments to maintain stock accuracy.

Audio Visual Technician

Church of God
Richmond, CA
01.2021 - Current
  • Supported weekly services by setting up and operating audio/visual equipment.
  • Managed soundboards, microphones, projectors, and lighting to ensure high-quality production.
  • Collaborated with worship and media teams to troubleshoot technical issues quickly.

Construction Worker

Private Employers
San Francisco, CA
06.2019 - 07.2021
  • Assisted roofers in the installation of shingles and other materials on roofs.
  • Collaborated with team members to complete construction projects on schedule.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.

Education

Associate of Science - Computer Information Systems

Contra Costa College
San Pablo, CA
05-2026

High School Diploma -

Sylvester Greenwood Academy
Richmond, CA
06-2021

Skills

  • Bilingual in English and Spanish
  • Leadership experience
  • Proficient in LINUX
  • SAP 720 (exp 04/2026)
  • Google IT Support (exp 03/2027)
  • Google Technical Support (exp 09/2026)

Timeline

IT Help Desk Technician

Breakthru Beverage
05.2023 - 07.2025

Warehouse Worker

Breakthru Beverage
08.2021 - 05.2023

Audio Visual Technician

Church of God
01.2021 - Current

Construction Worker

Private Employers
06.2019 - 07.2021

Associate of Science - Computer Information Systems

Contra Costa College

High School Diploma -

Sylvester Greenwood Academy
LUIS PASCUAL