Highly motivated professional with customer service, multitasking, and time management abilities. Experienced in leading the help desk department to diagnose and troubleshoot client issues.
Overview
6
6
years of professional experience
Work History
IT Help Desk Technician
Breakthru Beverage
Richmond, CA
05.2023 - 07.2025
Assisted users with troubleshooting computer issues via remote desktop sessions.
Performed regular maintenance tasks, such as virus scans, system backups, and disk cleanups.
Conducted training sessions for end-users on the use of specific software applications and operating systems, such as SAP.
Led a team to analyze and improve systems for better efficiency and user experience
Warehouse Worker
Breakthru Beverage
Richmond, CA
08.2021 - 05.2023
Loaded and unloaded trucks using hand-trucks, pallet jacks, and forklifts.
Operated RF scanners and computers to accurately track orders.
Received and monitored inbound and outbound inventory shipments to maintain stock accuracy.
Audio Visual Technician
Church of God
Richmond, CA
01.2021 - Current
Supported weekly services by setting up and operating audio/visual equipment.
Managed soundboards, microphones, projectors, and lighting to ensure high-quality production.
Collaborated with worship and media teams to troubleshoot technical issues quickly.
Construction Worker
Private Employers
San Francisco, CA
06.2019 - 07.2021
Assisted roofers in the installation of shingles and other materials on roofs.
Collaborated with team members to complete construction projects on schedule.
Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
Education
Associate of Science - Computer Information Systems
Contra Costa College
San Pablo, CA
05-2026
High School Diploma -
Sylvester Greenwood Academy
Richmond, CA
06-2021
Skills
Bilingual in English and Spanish
Leadership experience
Proficient in LINUX
SAP 720 (exp 04/2026)
Google IT Support (exp 03/2027)
Google Technical Support (exp 09/2026)
Timeline
IT Help Desk Technician
Breakthru Beverage
05.2023 - 07.2025
Warehouse Worker
Breakthru Beverage
08.2021 - 05.2023
Audio Visual Technician
Church of God
01.2021 - Current
Construction Worker
Private Employers
06.2019 - 07.2021
Associate of Science - Computer Information Systems