Luis Paz
Summary
Responsible Individual with excellent troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
16
16
years of professional experience
Work History
Exclusion Technician
Terminix Termite & Pest Control
09.2023 - Current
- Organized work to meet demanding production goals.
- Patched Holes, Sealed Openings and excluded Vents, gaps and other entry's for rodents to enter home.
- Inspected, evaluated customers homes for rodent activity, depending on routine of activity, and proceeded with best course of action.
- Maintained quality assurance and customer satisfaction objectives.
Logistics Manager
Grupo Logico Laredo
07.2022 - 08.2023
- Manage Import and Export Inventory Operations through direct material buyers and inventory planners on a 24 hour availability
- Maintained strong strategic insight in developing and implementing supplier metrics to ensure quality, fill rate, and on-time delivery
- Managed high risk/high value equipment and transportation vehicles for different departments/company's at any given time
- Run a team of 11 Employees to administer domestic/international clients, handling their import and export needs.
Service Technician
ADT Security Laredo
09.2017 - 07.2022
- Run cables and connected receivers
- Positioned and terminated/or ran cables, wires, sensors including wireless and wired connections and strapping
- Drilled holes for wiring in wall studs, joists, ceiling and floors
- Installed Honeywell Security Panels and systems which include Simonxt, PremisePro, Dsc Impassa, safewatch quick connect, command panel, qlosis panel and Ts Panels
- Installed and troubleshoot CCTV Equipment
- Programmed and Troubleshooted devices following instructions per manual's code
- Installed and serviced Cyber Security, including installing firewall, and programming for business needs.
Installation and Service Technician
Time Warner Cable/Spectrum/Charter Communications Laredo
06.2012 - 09.2017
- Install Phone, Internet, and Cable as well as Home Security(Intelligent Home)
- Responsible for Programming and networking cameras
- Calibrated and monitored devices following installation
- Serviced Equipment and replaced products as needed
- Including Samsung, okla, and Arris cable boxes and modems
- Mentor to the Laredo branch, guiding and teaching new and experienced techs alike to help improve skillset
- Responsible for a team scorecard.
Server/Wait staff/shift leader/cashier/bus boy/food to go coordinator/Line cook
Luby's Cafeteria Laredo
05.2008 - 06.2012
- Communication with guests and co-workers in a friendly and professional manner
- Participation in proper Sanitation and Food handling procedures
- Check with Manager for assigned dining room stations, opening side work and closing side work duties
- Perform set-up and service for special functions
- Stock service stations with supplies, beverages, condiments etc; clean and neaten service stations and other work areas.
Education
Bachelor of Applied Arts And Science - Criminal Justice
Laredo Community College
Laredo01.2030
Skills
- Diagnostics and troubleshooting
- Equipment Troubleshooting
- Issue Analysis
- Works Well Under Pressure
- Software configuration
- Maintenance and repairs
- Quality Control
- Workload Management
- Network Administration
- Preventive Maintenance
- CCTV installation
- Equipment Maintenance
Additional Experience Skills
- Ability to communicate effectively with supervisors, peers and customers.
- Ability to work on a set scheduled time line.
- Proven written, oral communication and interpersonal skills in multiple environments.
- Deep Understanding of the consumer lifecycle.
- Expert in Ms Excel, Access, and Salesforce.
- Proficient in adobe Photoshop, Microsoft products, and mobile tech.
- Bilingual in English and Spanish
- HTML and C++ Coding experience.
References
- Edger Ivan Gonzalez, friend, (361) 904-8456
- Christian Hinojosa, friend, (956) 701-8566
- Javier Gonzalez, friend, (956) 789-6691
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Exclusion Technician
Terminix Termite & Pest Control
09.2023 - Current
Logistics Manager
Grupo Logico Laredo
07.2022 - 08.2023
Service Technician
ADT Security Laredo
09.2017 - 07.2022
Installation and Service Technician
Time Warner Cable/Spectrum/Charter Communications Laredo
06.2012 - 09.2017
Server/Wait staff/shift leader/cashier/bus boy/food to go coordinator/Line cook
Luby's Cafeteria Laredo
05.2008 - 06.2012
Bachelor of Applied Arts And Science - Criminal Justice
Laredo Community College
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