Luis Pedroza
Wimauma,FL
Summary
- Dedicated professional with extensive experience in fumigation services for residential and commercial properties. Expertise in safe chemical handling and pest control techniques, ensuring compliance with safety regulations. Proven ability to provide exceptional customer support and collaborate effectively within teams to achieve service excellence.
- Direct customer service, resolution of inquiries and issues, handling of complaints, and follow-up to ensure satisfaction. Development of communication skills and professional demeanor.
Overview
9
9
years of professional experience
Work History
Supervisor
L & A Gargen Green Landscaping LLC
Tampa, FL
01.2022 - Current
- Supervised daily operations of landscaping crews, ensuring efficient equipment usage.
- Directed team of 15 employees in daily operations, fostering collaboration and accountability.
- Developed strategies to enhance customer service standards, leading to increased client satisfaction.
- Trained new employees on company policies and procedures.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Technical
Pest Solutions of Tampa Bay
Tampa, FL
05.2019 - 04.2021
- Operated specialized equipment such as fumigation chambers or steamers safely per manufacturer instructions.
- Executed daily tasks with attention to detail and efficiency.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Pursued ongoing education and advanced training to enhance skills and knowledge.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Production Worker
Sleep International LLC.
Tampa, FL
02.2017 - 01.2019
- Operated machinery to assemble bedding products efficiently.
- Inspected finished goods for quality and compliance standards.
- Collaborated with team members to maintain production flow.
- Maintained cleanliness and organization of work area regularly.
- Documented production logs and inventory accurately each shift.
- Communicated with team members regarding tasks assigned during shift.
- Reported any issues to supervisor immediately for resolution.
Education
High School Diploma -
Colegio San José
San Juan, Puerto Rico06-2013
Skills
- Team leadership
- Customer service
- Employee training
- Equipment maintenance
- Strategic planning
- Crew supervision
- Quality control
- Marketing strategy
Languages
Spanish
Professional
English
Elementary
Timeline
Supervisor
L & A Gargen Green Landscaping LLC
01.2022 - Current
Technical
Pest Solutions of Tampa Bay
05.2019 - 04.2021
Production Worker
Sleep International LLC.
02.2017 - 01.2019
High School Diploma -
Colegio San José