Luis Perez
Moorpark
Summary
Organized and motivated professional with strong time management and organizational skills. Experienced in fast-paced environments, adaptable to last-minute changes, and consistently delivers high-quality work under pressure. Demonstrates a proactive attitude, strong work ethic, and effective communication skills. Ready to contribute to team success and support organizational objectives.
Overview
10
10
years of professional experience
Work History
AGM
Pura Vida Miami
Malibu, California
08.2025 - Current
- Executed daily tasks to support smooth operations and enhance service delivery.
- Delivered innovative ideas to improve team performance and outcomes.
- Resolved customer issues with knowledgeable, friendly service to maintain satisfaction.
- Organized and prioritized tasks to meet service goals and improve responsiveness.
- Identified customer needs promptly to enhance overall experience.
- Managed staff scheduling to ensure optimal staffing levels at all times.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted inventory management to ensure accurate stock levels and prevent shortages.
Store Leader
Philz Coffee
Thousand Oaks
01.2023 - 08.2025
- Number 1 in ebitda in the company overall and number 3 out of 84 stores in customer service.
- Developed strategies to maximize sales and profitability.
- Drove steady customer base growth and fostered loyalty among regular customers.
- Built a team of baristas and team leaders committed to enhancing guest experience, ensuring every guest leaves satisfied.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened workflow productivity by hiring and developing top talent.
- Managed daily banking activities such as deposits and withdrawals.
AGM
Urbane Cafe
Thousand Oaks
07.2022 - 01.2023
- Number 3 in the company overall with sales vs plan, customer service surveys and managing our COSG.
- Managed weekly inventories and ensured consistent achievement of sales targets.
- Facilitated development of numerous new assistant store managers by leveraging our store's training programs.
- Trained new managers on managerial responsibilities at urbane and instilled the urbane culture.
- Joined company as future general manager during a period of no available stores.
Store leader
Starbucks
Malibu
07.2021 - 07.2022
- Hired as store leader to develop talent and reverse sales decline.
- Drove weekly sales to 35-40k through strategic sales initiatives.
- Led daily operations to ensure smooth store functionality.
- Trained and mentored team members in customer service excellence.
- Managed inventory levels to maintain product availability and freshness.
General Manager
Chipotle Mexican Grill
Malibu
01.2016 - 07.2021
- Started as crew member, worked up to GM, and managed first store in Camarillo.
- I trained service managers and apprentices, enabling their promotion to general manager positions.
- Developed apprentices, service managers, and kitchen managers who remain with the company.
Education
High School Diploma -
Pacifica High School
Oxnard06-2015
Skills
- Building empowered managers
- Team building
- Business management
- Customer relationship management
- Inventory management
- Staff scheduling
- Guest experience
- Training development
- Time management
- Performance evaluation
- Conflict resolution
- Active listening
- Quality assurance
- Multitasking
- Dependable and responsible
- Computer skills
- Problem resolution
- Attention to detail
- Friendly, positive attitude
- Customer service
Awards
- Back to back first place EBITDA
- Top 3 customer service
- Top store month to month sales revenue
- Most developed team members grown within the company
Languages
- English
- Spanish
Languages
Spanish
Professional
Timeline
AGM
Pura Vida Miami
08.2025 - Current
Store Leader
Philz Coffee
01.2023 - 08.2025
AGM
Urbane Cafe
07.2022 - 01.2023
Store leader
Starbucks
07.2021 - 07.2022
General Manager
Chipotle Mexican Grill
01.2016 - 07.2021
High School Diploma -
Pacifica High School