Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Luis Pham

Kissimmee,FL

Summary

Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

12
12
years of professional experience

Work History

Server

Disney
06.2021 - Current


  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Bartender

Marriott
05.2021 - Current
  • Responsible service of alcohol standards
  • Stocked and tracked inventory and supplies
  • Assisted customers with food and drink orders
  • Responsible for capturing payment via room charge/credit cards

Server

The Boathouse Orlando
09.2019 - 03.2020
  • Welcomed guests and attended to tables
  • Informed guest about menu options and specials
  • Took food and beverage orders and promptly entered items in POS
  • Checked back with guests to ensure complete guest satisfaction.

Bartender

Miller's Ale House
05.2014 - 02.2018
  • Bar coach
  • High volume store (2nd busiest in company)
  • Provided bar guests with impeccable service while maintaining cleanliness of bar
  • Responsible for all financial transactions for bar
  • No bar back; bartenders were responsible for taking back dishes and trash, washing glassware, and restocking
  • Responsible for service bar for entire restaurant.

Detail

Fields Auto Collision Center
07.2013 - 05.2014
  • Clean interior/exterior of car
  • Accountable for wet sanding, buffing, and waxing fresh paint on cars
  • Restore headlights and old paint
  • Responsible for sweeping, mopping, and emptying garbage.

Wait staff

Pho Pasteur
06.2012 - 07.2013
  • Enthusiastically welcomed guests
  • Took food and beverage orders in an efficient manner
  • Handled financial transactions
  • Expo and plate food with garnishes
  • Ensured cleanliness of workplace.

Education

Skills

  • Food safety (9 years)
  • Alcohol regulations (9 years)
  • POS (9 years)

Additional Information

  • Proficient multitasker
  • Bilingual: Vietnamese and English
  • Excellent time management skills
  • Ability to work under extreme pressure
  • Detail oriented

Languages

English
Vietnamese

Timeline

Server

Disney
06.2021 - Current

Bartender

Marriott
05.2021 - Current

Server

The Boathouse Orlando
09.2019 - 03.2020

Bartender

Miller's Ale House
05.2014 - 02.2018

Detail

Fields Auto Collision Center
07.2013 - 05.2014

Wait staff

Pho Pasteur
06.2012 - 07.2013

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Luis Pham