Luis Pichardo

Making sure customers and technicians are being helped with parts needed

• Managed parts inventory and ensured accurate stock levels daily.
• Assisted customers with parts inquiries and provided product recommendations.
• Coordinated with suppliers to order and receive automotive parts efficiently.
• Maintained organized parts department, ensuring cleanliness and accessibility.
• Trained new staff on inventory management systems and customer service protocols.
• Collaborated with service technicians to identify required parts for repairs.
• Resolved customer complaints regarding parts orders in a timely manner.
• Received, examined and reshelved returned parts.
• Performed scheduled inventory audits per to verify accuracy and product availability.
• Taught junior employees proactive strategies to meet operational and sales goals.
• Maintained cleanliness and organization of the Parts Department storage areas.

• Processed incoming shipments and verified contents against packing lists.
• Coordinated with vendors to resolve shipping discrepancies and issues.
• Operated forklifts and pallet jacks to move heavy items safely.
• Prepared outgoing shipments by packing products securely for delivery.
• Conducted regular audits of inventory to identify discrepancies or losses.