Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Pineda

Lynwood,CA

Summary

Experience Lead Sales Associate with strong track record in exceeding company revenue goals. Adept at developing sales associate schedules developing detailed reporting spreadsheets and training sales associates to sell more efficiently. Specializes in technology sales and the sale of support services.

Dynamic individual with hands-on experience in automotive and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Proactive and meticulous service manager with over 2 years of experience in automotive industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

12
12
years of professional experience

Work History

Service Manager

Firestone Auto Care
11.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Answered phones to set appointments, answer questions about vehicles and give quotes
  • Order all parts and make sure there’s enough inventory for workflow
  • Process oil changes, Transmission flushes, change tires, filters and patch tires. I was trained on all vehicle maintenance to work as mechanic when short staffed.

Warehouse Worker

KZ International
11.2021 - 10.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 600 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Operated equipment while observing standard safety procedures.

Merchandiser

Reyes Coca-Cola
04.2021 - 11.2021
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays. Kept all coke isles and displays stocked.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.

Sales Lead/Manager

T-Mobile
05.2015 - 05.2019
  • Have been at the top on sales at my T-Mobile Store since I started
  • Have won awards and have been recognized by the regional manager
  • Excellent Communication skills
  • Strong Supervisor and managerial skills
  • I have the skills to train coworkers in sales and operations
  • Prefers to lead by example
  • Dedicated and reliable sales professional
  • Friendly with the customers
  • Specialist on everything pertaining Cellular Phones
  • Open and close the store
  • In charge when Manager is not present
  • Authorized to make decisions

Sales Associate

Radio Shack
11.2012 - 04.2015
  • Earned reputation as key player in branch sales
  • Built a loyal customer base by using a consultative sales approach
  • Won various sales contest between co-workers
  • Provide friendly advice to a diverse clientele, promoting Radio Shack’s products
  • Help customers and merchants identify services/products that best suited their needs
  • Educated customers on how to fill out forms and how to use the purchase items
  • Specialist in cellular phones
  • Authorized to open and close safe
  • Responsible for counting the money and taking it to the bank at the end of the day
  • In charge of open/close the store
  • In charge of making decisions in a giving situation if management is not around

Education

Electric Engineering -

CAL State LA University
Los Angeles
01.2013

High School Diploma -

South Gate High School
South Gate, CA
06.2012

Skills

  • Professional Customer Service
  • Bilingual
  • Hard worker
  • Strong Character
  • Fast learner
  • Goal Oriented
  • Dependable
  • Focused
  • Multi-task
  • Critical thinking
  • Reliable and responsible
  • Staff supervision
  • Upselling
  • Bilingual English and Spanish
  • Preventive Maintenance
  • Mechanical diagnostics

Timeline

Service Manager

Firestone Auto Care
11.2022 - Current

Warehouse Worker

KZ International
11.2021 - 10.2022

Merchandiser

Reyes Coca-Cola
04.2021 - 11.2021

Sales Lead/Manager

T-Mobile
05.2015 - 05.2019

Sales Associate

Radio Shack
11.2012 - 04.2015

Electric Engineering -

CAL State LA University

High School Diploma -

South Gate High School

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Luis Pineda