Luis Polanco

• Professional and dependable Concierge Driver / Customer Service Specialist with over 10 years of experience providing high-level service in residential, retail, and delivery environments. Proven record of safe driving, punctuality, discretion, and personalized guest service. Bilingual (English/Spanish) with strong communication skills, route efficiency knowledge, and the ability to anticipate client needs. Known for professionalism, trustworthiness, and creating a premium customer experience.

CORE SKILLS

• Concierge & VIP Customer Service
• Professional Driving & Route Navigation
• Safe & Defensive Driving Practices
• Time Management & Punctuality
• Client Confidentiality & Discretion
• Multi-Stop & Scheduled Deliveries
• Problem Resolution & Guest Relations
• Bilingual: English & Spanish
• Record Keeping & Documentation

• Develop and maintain outstanding working relationship with customers to ensure satisfaction
• Deliver items to customer's specifications
• Provide timely next-day/same day deliveries as required
• Obtain customer signatures for delivery
• Resolve customer issues as appropriate

• Meet and greet guests into the facility while providing exceptional service.
• Receive incoming or make outbound calls requests to better assist tenants.
• Organize records of any entries or exits of the facility.
• Provided assistance in scheduling or arrangements made for activities in the local area.
• Sort confidential information and paperwork, making copies, fax, scanning documents on daily basis.
• Supervise areas throughout the facility to enhance experience while answering and questions

• Answer phone calls assisting customer in their interest and also registering customer's complaints for further precautions
• Organize and place orders for store merchandise and inventory entering data into company files and computer programs.
• Manage and balance store sales by counting cashiers registers, money exchange with banks, comparing net sales and company progress.
• Walk the store and make sure all sales signs and shelf signs are placed properly.
• Prepare customers delivery orders or phone orders, supervisor's agenda for the weekly plans