Michelle Thomas
Chattanooga,TN
Summary
Motivated HR professional with 13 years of experience in a fast-paced high-volume operation. Expertise in recruiting, onboarding, training, and retention of employees. Proven success in managing a workforce of over 500 employees at a process sanitation company. Skilled in interviewing, assessment, evaluation, and recruitment.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
TN Department of Revenue
Chattanooga, Tennessee
04.2024 - Current
- Receives, reviews, and posts tax returns and payments into the computer as required in the Finance Department policies and procedures
- Balances and closes out cash till daily as set forth in the Finance Department Cashiering Policy
- Assists taxpayers with the filing of tax returns and business licenses
- Assists the Accounts Receivable Clerk with the collection of delinquent accounts
- Prepares the monthly new business report as required in the Finance Department policies and procedures
- Identifies businesses that may require a tax account or business license and report that information to the Director of Finance on an as needed basis
- Prepares consent agenda items as directed by the Director of Finance
- Prepares reports at the request of the Director of Finance
- Communicates with taxpayers as to the proper filing of tax returns and business licenses
- Reviews subcontractor and supplier lists to check for compliance with the City's municipal code
- Assists the Auditor and Accounts Receivable Clerk with special projects and requests
- Adheres to chain of command as set forth in the City's Employee Handbook.
Human Resource Assistant
Robert Half
Chattanooga, Tennessee
12.2023 - 04.2024
- To complete projects as and when they arise
- Analyzes data and makes recommendations to improve service levels across the HR footprint
- Generates monthly reports and develops Key Performance Indicators (KPI's) for critical HR elements and assigns countermeasures to achieve performance targets
- Input info SharePoint HRIS, and Workday systems.
Division Human Resources Manager
Quality Service Integrity
Chattanooga, Tennessee
10.2012 - 09.2023
- Complies with applicable company policies and procedures
- Explains company personnel policies, benefits, and procedures to employees or job applicants
- Records data for each employee, including such information as addresses, weekly earnings, logistics, absences, counseling issues, and dates of and reasons for terminations
- Processes and reviews employment applications to evaluate qualifications or eligibility of applicants
- Answers questions regarding examinations, eligibility, salaries, benefits, and other pertinent information
- Examines employee files to answer inquiries and provide information for personnel actions
- Coaches’ employees on issues pertaining to conflict resolution and employee performance.
Area Human Resource Manager
Quality Service Integrity
Chattanooga, Tennessee
10.2011 - 10.2012
- To complete projects as and when they arise
- Examples would be the implementation of standards
- Training Manuals, Managers Training Passports, E Knowledge, and other extraordinary training initiative based on the property’s specific needs
- Analyzes data and makes recommendations to improve service levels across the HR footprint
- Generates monthly reports and develops Key Performance Indicators (KPI's) for critical HR elements and assigns countermeasures to achieve performance targets
- Leads and directs activities of subordinates and ensures the timely completion of all tasks/assignments
- Manages processes related to Staffing and ensures timely and efficient fulfillment of all Staffing requests
- Works with Staffing partners to provide qualified associates that meet the requirements of the organization
- Develops and tracks Staffing demands and works with manufacturing to understand current and future Staffing needs
- Provides guidance to supervisors and employees on problems originating from individual work situations or work environment
- Counsels’ management and employees on grievances and complaints
- Takes appropriate steps to see that they are resolved or channeled to management, if necessary
- Support of team members to achieve team goals (Safety, Quality, Cost, Delivery and Morale) New employee recruitment and orientation.
Education
Associate of Arts -
Madisonville Community College
Madisonville, Kentucky08.2006
NO DEGREE - General Studies
Murray State University
Madisonville, KentuckySkills
- HR Policy Development
- Strong Written / Clear Verbal Communication
- Skilled in Microsoft Office
- Standard Operating Policy Development
- Strong Organizational Skills
- Proficient in English
- Proficient in Computer Applications
- Problem Solving
- Effective Communication
- Analytical skills
- Team and Customer Engagement
- Proficient Leadership Skills
- Strong Problem-Solving Skills
- Recruitment
- Implementation / Daily Usage of ADP
- Workday
- SharePoint
- HRIS systems
- Administrative Support
- Problem Resolution
- Payment Processing
- Document Control
- Call Center Operations
References
- Amy Lou Yancy, Director of QSI Field Ops /Human Resources, 423.504.1967, amylou.yancy@vincitgroup.com
- Lane Parsons, VP of Safety / Human Resources, 423.504.1971, lane.parsons@vincitgroup.com
- James Hamilton, VP of Inspired Performance (Human Resources), 423.504.2459, james.hamilton@vincitgroup.com
- Glen Jones, Operations Area Manager, 678.267.4999, glen.jones@vincitgroup.com
Timeline
Customer Service Representative
TN Department of Revenue
04.2024 - Current
Human Resource Assistant
Robert Half
12.2023 - 04.2024
Division Human Resources Manager
Quality Service Integrity
10.2012 - 09.2023
Area Human Resource Manager
Quality Service Integrity
10.2011 - 10.2012
Associate of Arts -
Madisonville Community College
NO DEGREE - General Studies
Murray State University
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