Melad Nabizada
Boise,Idaho, USA
Summary
Results-driven professional with over four years of experience in case management, human resources, coordination, employment services, and administrative leadership. Skilled in streamlining operations, fostering employer relationships, and educating employers on hiring practices. Expertise in financial reporting, cash flow analysis, and technical support. Proven ability to drive job placements. Bilingual in Farsi and Dari (Persian) with strong problem-solving, technical support, and strategic analysis abilities to enhance productivity and client outcomes. Experienced in working with diverse populations. Holds certifications in interpretation from the International Rescue Committee (IRC) and First Aid/CPR/AED from the American Red Cross.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Department of Health and Welfare
Boise, ID
05.2025 - Current
- Provided frontline support to clients seeking public assistance, including Medicaid, SNAP, and other welfare programs
- Assisted with applications, renewals, and documentation while ensuring accuracy and compliance with regulations
- Responded to inquiries via phone, email, and in-person, delivering clear explanations of benefits, policies, and procedures
- Maintained confidential client records and entered data into state case management systems
- Collaborated with internal departments to resolve client concerns and ensure timely service delivery
Senior Employment Specialist & Case Manager
International Rescue Committee
Boise, USA
10.2022 - 02.2025
- Assisted 100+ clients to secure jobs through career counseling and job placement support
- Forge and sustain employer relationships to boost client hiring prospects in the greater Boise area.
- Create and lead workshops on resume writing, interviewing skills, and career growth strategies
Holiday Rink Supervisor (Temporary)
City of Boise
Boise, USA
11.2024 - 12.2024
- Supervised daily ice rink operations, to ensure guest safety and enjoyment
- Delivered top-notch customer service in skate rentals and safety guidance
- Implemented safety protocols to maintain a family-friendly atmosphere
Accountant
Best Buy
Boise, USA
03.2022 - 10.2022
- Managed daily accounting, to ensure precise financial reporting and data integrity
- Reconciled accounts, to enhance accuracy in asset reporting and financial data review
- Compiled reports and closed books, to streamline end-of-period processes
Sales Associate
Dick's Sporting Goods
Boise, USA
04.2021 - 03.2022
- Handled cash transactions accurately, to ensure adherence to company policies
- Builds strong customer relationships, resulting in customer loyalty and repeat visits
- Optimizes inventory processes and implemented cross-merchandising boost sales
Customer Service Associate
The Home Depot
Boise, USA
03.2019 - 04.2021
- Provided top-notch customer service and assisting customers with their needs
- Managed incoming calls and queries, demonstrating excellent communication skills and product knowledge
- Handled checkouts, returns, and inquiries, resolving issues promptly and efficiently to meet customer satisfaction
Education
B.S. - Computer Science (Pending)
Boise State University
Boise, IDHigh School Diploma -
Capital Senior High School
Boise, ID05.2020
Skills
- Customer relations
- Performance management
- HR policy/procedure development
- Workflow management
- Strategic planning
- Recruiting
- MS office
- Data entry
Timeline
Customer Service Representative
Department of Health and Welfare
05.2025 - Current
Holiday Rink Supervisor (Temporary)
City of Boise
11.2024 - 12.2024
Senior Employment Specialist & Case Manager
International Rescue Committee
10.2022 - 02.2025
Accountant
Best Buy
03.2022 - 10.2022
Sales Associate
Dick's Sporting Goods
04.2021 - 03.2022
Customer Service Associate
The Home Depot
03.2019 - 04.2021
B.S. - Computer Science (Pending)
Boise State University
High School Diploma -
Capital Senior High School