Luis Puac Laynez
Lawrenceville
Summary
Professional with high standards and focus on results. Skilled in windshield replacement, chip repair, and glass installation. Strong team collaborator, adaptable to changing needs, and reliable. Known for precision in cuts, seamless installations, and excellent customer interactions.
Demonstrated success in working quickly and accurately to complete a high volume of customer orders in a fast-paced environment. Knowledgeable about different tints, repair strategies and accessories options. Good troubleshooting skills with a diligent nature and superior work ethic.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Auto Glass Technician
LS Auto Glass
01.2020 - 03.2025
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Applied primer, installed glass and monitored curing.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Offered recommendations on preventative maintenance measures to prolong the life of windshields and other auto glass parts.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
- Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
- Kept work areas organized, clean and free of hazards.
- Implemented time-saving strategies that improved productivity without compromising quality or safety standards.
- Assisted customers with insurance claims, streamlining the process for a hassle-free experience.
- Enhanced safety by identifying and addressing potential windshield hazards before they escalated.
- Documented all service records and customer information to foster accuracy.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
Education
Bachelor of Science - Mechanical Engineering TECHNOLOGY
DISCOVERY
Kennesaw, GA05-2027
Skills
- Hand and power tools
- Diagnosing problems
- Power tool operation
- Troubleshooting malfunctions
- Adaptable techniques
- Documentation skills
- Vehicle inspection
- Mobile site visits
- Order writing
- Ticket writing
- Mobile service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Affiliations
- COORDINATOR
Languages
Spanish
Native or Bilingual
English
Professional Working
Interests
- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
- Homelessness Outreach
Timeline
Auto Glass Technician
LS Auto Glass
01.2020 - 03.2025
Bachelor of Science - Mechanical Engineering TECHNOLOGY
DISCOVERY
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