Luis Puac Laynez

Auto Glass Technician

LS Auto Glass

01.2020 - 03.2025

Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
Accepted and processed payments for services.
Provided same level of care and attention to all customers, no matter vehicle value.
Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
Reduced vehicle downtime for clients with prompt completion of auto glass projects.
Developed lasting client relationships by delivering exceptional service and follow-up care.
Applied primer, installed glass and monitored curing.
Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
Offered recommendations on preventative maintenance measures to prolong the life of windshields and other auto glass parts.
Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
Trained new technicians on proper procedures, contributing to overall team growth and development.
Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
Kept work areas organized, clean and free of hazards.
Implemented time-saving strategies that improved productivity without compromising quality or safety standards.
Assisted customers with insurance claims, streamlining the process for a hassle-free experience.
Enhanced safety by identifying and addressing potential windshield hazards before they escalated.
Documented all service records and customer information to foster accuracy.
Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.