LUIS RAMOS
Hopkins,SC
Summary
Dynamic sales and customer service professional with a proven ability to identify and capitalize on new business opportunities. Expertise in strategic thinking and market analysis drives revenue growth while fostering strong, lasting client relationships. Bilingual capabilities enhance communication and understanding of diverse customer needs, ensuring tailored solutions that exceed expectations. Recognized for exceptional interpersonal skills and a commitment to delivering superior customer service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
MARKETING MANAGER
Discount Tire
Columbia, SC
04.2020 - Current
- Managed creation of marketing materials, collateral and sales support tools.
- Represented companies at local and trade association meetings to promote products.
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
- Worked with the management team to oversee and monitor marketing strategy.
- Prepared monthly sales reports to document sales volumes, potential sales and areas of proposed client base expansion.
- Engaged customers in friendly, professional dialogue.
Business Development Executive
Dick Smith Ford
Columbia, SC
01.2025 - 09.2025
- Assisted customers in identifying their ideal vehicles and facilitated connections with sales teams. Helped guide customers through the purchasing process. Provided support in addressing customer inquiries regarding vehicle options.
- Handled daily communication by managing over 50 calls and 50 emails to ensure efficient operations.
- Executed comprehensive market research to uncover new business opportunities.
- Cultivated client relationships to enhance satisfaction and retention through strategic communication.
- Collaborated with sales team to refine pitches and improve conversion rates on leads.
Education
High School Diploma -
WILSON HIGH SCHOOL
Florence, SC01-2017
Skills
- Customer Service
- Service Estimates
- Service Recommendations Data Entry
- Computer Skills
- Listening Skills
- Customer Relationship Management
- Team Collaboration
- Sales expertise
- Diagnostics and Repair Bilingual English and Spanish
- Motivated professional with extensive experience in the automotive and service industry
- Skilled in multitasking and embracing new challenges to contribute to the success of a reputable organization
- Staff management
- Business development
- CRM management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Business Development Executive
Dick Smith Ford
01.2025 - 09.2025
MARKETING MANAGER
Discount Tire
04.2020 - Current
High School Diploma -
WILSON HIGH SCHOOL