Luis Recio Reyes
Peabody,MA
Summary
Dynamic professional with 4+ years of experience in hospitality, excelling in customer service, technology troubleshooting, and problem-solving in high-paced environments. Currently transitioning into the HVAC field with comprehensive training and certifications, including EPA Universal and OSHA. Eager to leverage a strong technical foundation and passion for learning in an entry-level HVAC technician role, with ambitions to specialize in BAS and Geothermal systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Associate, Opening Team Porter
Raffles Hotel, North America
10.2023 - Current
- Collaborated with the launch team to establish North America's first Raffles Hotel, developing processes and protocols for seamless guest service and satisfaction.
- Delivered exceptional customer service by promptly addressing guest inquiries and resolving issues, contributing to high guest satisfaction scores and repeat business.
- Managed daily operations efficiently and assisted in troubleshooting technical issues, ensuring smooth operational workflows.
- Worked closely with teams to adapt quickly to new systems and technology, demonstrating versatility and a proactive learning approach.
Front Desk Agent
Sonesta Hotel
05.2021 - 09.2022
- Enhanced the guest experience by leveraging interpersonal and technical skills to resolve customer issues in real-time.
- Developed skills in multitasking, managing priorities, and fostering a positive guest environment under pressure.
Education
Associate’s Degree - Liberal Arts
North Shore Community College
Lynn, MassachusettsSkills
- Customer Service & Communication (4 years)
- HVAC Systems & Maintenance (
- Computer & Technology Troubleshooting (10 years)
- Team Collaboration & Problem Solving
- Technical Knowledge (EPA Core, Type I, II, III, and Universal)
- Safety Compliance (OSHA Certified)
Certification
- EPA Core, Type I, Type II, Type III, Universal
- OSHA Certified
Technical Experience
- Technology Proficiency
- Proven experience in general technology troubleshooting, with an aptitude for learning and adapting to new systems rapidly.
- Developed a deep understanding of computer hardware, software, and system diagnostics over 10+ years.
- HVAC Skills
- Currently undergoing HVAC training, with practical knowledge of core systems, diagnostics, and repair techniques.
- Aim to expand expertise in BAS (Building Automation Systems) and Geothermal systems to advance career growth in HVAC.
Timeline
Hospitality Associate, Opening Team Porter
Raffles Hotel, North America
10.2023 - Current
Front Desk Agent
Sonesta Hotel
05.2021 - 09.2022
Associate’s Degree - Liberal Arts
North Shore Community College