Luis Reyes
San Antonio,TX
Summary
Knowledgeable and dedicated customer service, professional with extensive experience in security industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber
01.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Security Officer
Allied Universal
08.2020 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Team Member
Whataburger
01.2020 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
SAHA
SAHA
06.2018 - 08.2020
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Maintained database of housing resources, landlords and management companies.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Educated participants on fair housing program requirements.
Teacher
Code Jam
03.2017 - 09.2018
- Incorporated multiple types of teaching strategies into classroom.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
Education
No Degree - I.T.
MyComputerCareer
Raleigh, NC11.2023
High School Diploma -
Memorial High School
San Antonio, TX06.2019
Skills
- POS Systems Operations
- Cash Management
- Customer Service
- Monitor CCTV
- De-Escalation Techniques
- Prevention of Unauthorized Entry
- Security Guard License
- Adaptable and Flexible
- Complex Problem-Solving
- Data Logging
Certification
Actively pursuing 6 certifications in the I.T field those being - A+, Network+, Security+, AZ-900, SC-900 and Linux.
Timeline
Delivery Driver
Uber
01.2021 - Current
Security Officer
Allied Universal
08.2020 - 10.2022
Team Member
Whataburger
01.2020 - 08.2020
SAHA
SAHA
06.2018 - 08.2020
Teacher
Code Jam
03.2017 - 09.2018
No Degree - I.T.
MyComputerCareer
High School Diploma -
Memorial High School