Luis Reyes
Belle,United States
Summary
Experienced 911 Telecommunicator specializing in emergency response coordination and clear communication. Utilizes active listening and critical thinking to manage crises and support callers effectively. Maintains professionalism and composure in high-stress environments, ensuring efficient task completion under pressure.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Certified 911 Telecommunicator
Osage County
Linn, Missouri
08.2025 - Current
- Coordinated response efforts with law enforcement, fire, and medical teams.
- Ensured accurate records of calls and responses in a dispatch system to support effective incident management.
- Provided clear instructions to callers during emergency situations.
- Utilized radio communication systems for real-time updates and information relay.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
- Coordinated with dispatchers from other jurisdictions for mutual aid responses across county lines or state borders to enhance regional emergency response.
- Facilitated training for new team members on protocols and equipment usage to ensure compliance and operational readiness.
Dispatcher/ Jailer
Maries County Sheriff's Office
Vienna, MO
01.2025 - Current
- Coordinated emergency response efforts with law enforcement, medical and fire personnel.
- Managed incoming calls, dispatching units based on priority and location to optimize response times.
- Utilized radio communication systems to relay critical information to officers.
- Monitored and tracked unit locations using GPS technology and mapping software.
- Assisted in training new dispatchers on protocols and systems usage.
- Collaborated with agencies to allocate resources effectively during emergencies, enhancing overall coordination.
- Maintained calm and professional demeanor in high-pressure situations, ensuring clear communication and effective response.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Maintained contact with field units via radio or telephone; monitored their safety and progress on their assigned tasks.
Dietary Aid
Maries Manor
01.2024 - Current
- Prepared and served nutritious meals to 60 residents daily, adhering to dietary requirements and guidelines.
- Prepared and served nutritious meals to an average of 60 residents daily, adhering to specific dietary requirements and guidelines, resulting in a 95% satisfaction rate as measured by resident feedback surveys.
- Conducted inventory checks of kitchen supplies and food items to ensure adequate stock levels.
- Reviewed and updated knowledge of facility-specific procedures and state regulations to ensure compliance.
- Set up and dismantled dining areas while assisting with kitchen maintenance and cleaning to support efficient operations.
- Conducted inventory of kitchen supplies and food items to ensure adequate stock for meal preparation.
- Updated knowledge of facility-specific procedures to ensure adherence to regulations., including state-specified rules and regulations.
General Manager
Dominos
Memphis
06.2023 - 01.2024
- Promoted to General Manager after being Assistant manager for 2 months.
- Directed the daily operations of a Domino's pizza store.
- Managed staff to uphold food quality and safety, control inventory, deliver exceptional customer service, and maintain financial management and store organization.
- Contributed to achieving store performance targets in ensuring the store meets performance targets and follows company policies and standards.
- Developed and implemented marketing strategies that attracted and retained customers in a competitive market.
Field Manager
Weoffr
Memphis
07.2022 - 06.2023
- Supervised the remodeling of 25+ houses in the Real Estate / Mortgage market
- Monitored contractor deadlines and ensured properties complied with building codes
- Negotiated prices with contractors and inspected houses for any imperfections
- Oversaw invoice uploads from contractors to maintain accurate financial records
- Monitored safety measures for houses and tracked key distribution.
- Evaluated market trends and competitor activities to uncover business opportunities and strategic growth initiatives
- Coordinate with local government agencies to ensure compliance with building codes and regulations
- Analyze market trends and competitor activities to identify new business opportunities and strategies for growth
Customer Success Agent
Select Quote
Overland Park
08.2021 - 06.2022
- Managed customer inquiries via email and phone, ensuring timely resolution and directing clients to appropriate departments.
- Completed assigned tasks while working remotely to maintain productivity., demonstrating strong time management skills to efficiently complete tasks.
- Identify opportunities for customer upsell and cross- sell based on their needs and preferences, and communicate these opportunities to the sales team.
- Managed time effectively while completing assigned tasks remotely. to effectively complete tasks while working remotely.
- Engaged in two pilot programs to evaluate new initiatives before department-wide implementation., testing new programs before they were released to the whole department.
Jailer/Dispatcher
Maries County Sheriff's Office
Vienna
08.2019 - 04.2022
- Coordinated responses to calls and incidents by effectively communicating with law enforcement agencies and emergency services, reducing average response time by 15% and ensuring public safety.
- Effectively communicating with law enforcement agencies and emergency services to coordinate responses to calls and incidents
- Maintained detailed records of each call to support operational transparency and accountability
- Relayed necessary information concisely to mobile units servicing calls to facilitate effective responses
- Collected important information from callers quickly and accurately to ensure timely dispatch
- Accurately and concisely relaying necessary information to the mobile unit servicing the call
- Quickly and accurately collecting important information from the caller
- Coordinated responses to calls and incidents by effectively communicating with law enforcement agencies and emergency services, reducing average response time by 15% and ensuring public safety.
Retail Sales Associate
America's Swimming Pool Co.
Lake of the Ozarks
07.2020 - 01.2021
- Promoted store credit cards, consistently achieving quotas
- Promoted store credit cards, exceeding sales quotas by fostering customer engagement
- Processed cash transactions at register and credit transactions up to $2,000 per shift
- Addressed customer inquiries, guiding them to desired products and enhancing their shopping experience
- Organized sales floor and fitting rooms to enhance customer experience
- Provided exceptional customer service by greeting and assisting customers, resolving concerns, and ensuring satisfaction
Pool Cleaner
Eagle Pools
Mesquite
01.2019 - 07.2019
- Managed pool route of 50 pools, ensuring thorough cleaning and maintenance in line with company standards
- Mapped out a route to optimize time and resource allocation for improved service delivery
- Mapped out route to optimize time and resource allocation for improved service delivery
Territory Manager
Lace Marketing
Memphis
08.2018 - 01.2019
- Managed a small team of 3 - 5 members in the sales market as a Territory Manager at Lace Marketing.
- Develop and implement strategies to expand market share and increase sales revenue in assigned territory.
- Contacted old customers to verify their satisfaction with the service.
- I mapped out specific areas where customers had or currently have AT&T services.
- Developed and implemented strategies that expanded market share and increased sales revenue in assigned territory.
Education
Highschool Diploma -
Marie's R-1
ViennaSkills
- Incident management
- Crisis communication
- Radio communication
- Time management
- Multitasking
- Computer literacy
- Training coordination
- Problem solving
- Critical thinking
- Data entry accuracy
- Adaptability and flexibility
- Stress tolerance
- Communication Skills
- Data entry accuracy
Certification
- Servsafe Manager Certification
- Emergency Medical Dispatcher
- Emergency Telecommunicator (lvl 3)
- Mules Certified
- CPR
- Nims
SKILLS
Bilingual (Spanish)
Timeline
Certified 911 Telecommunicator
Osage County
08.2025 - Current
Dispatcher/ Jailer
Maries County Sheriff's Office
01.2025 - Current
Dietary Aid
Maries Manor
01.2024 - Current
General Manager
Dominos
06.2023 - 01.2024
Field Manager
Weoffr
07.2022 - 06.2023
Customer Success Agent
Select Quote
08.2021 - 06.2022
Retail Sales Associate
America's Swimming Pool Co.
07.2020 - 01.2021
Jailer/Dispatcher
Maries County Sheriff's Office
08.2019 - 04.2022
Pool Cleaner
Eagle Pools
01.2019 - 07.2019
Territory Manager
Lace Marketing
08.2018 - 01.2019
Highschool Diploma -
Marie's R-1