LUIS REYNA
Plano,TX
Summary
Customer Service Representative with over 8 years of experience in enhancing client satisfaction through innovative service strategies and feedback-driven improvements. Demonstrates exceptional problem-solving and communication skills, coupled with a visionary approach to customer engagement and relationship building. Attention to detail and empathy. Managed cash transactions and inventory, ensuring accuracy and customer satisfaction. Analyzed customer inquiries to provide tailored solutions, enhancing satisfaction rates and reducing escalations. Proposed and implemented new customer service strategies, enhancing overall client experience. Conducted in-depth analysis of customer feedback, identifying trends to improve service protocols and enhance overall client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Consultant
TIAA Financial Services
Frisco, TX
03.2025 - 05.2025
- Responded promptly to inquiries from existing and prospective customers.
Bilingual Customer Service Representative
Synchrony Financial
Frisco, TX
09.2021 - 10.2024
- Analyzed customer inquiries to provide tailored solutions, enhancing satisfaction rates and reducing escalations at Synchrony Financial.
- Proposed and implemented new customer service strategies, enhancing overall client experience and retention rates for Synchrony Financial.
- Conducted in-depth analysis of customer feedback, identifying trends to improve service protocols and enhance overall client satisfaction at Synchrony Financial.
Store Clerk
Quiktrip
Plano, TX
01.2016 - 09.2021
- Managed cash transactions and inventory, ensuring accuracy and customer satisfaction.
- Implemented efficient restocking system, reducing shelf gaps by a notable margin.
- Maintained store cleanliness and organization, adhering to strict company standards.
- Conducted regular safety checks, contributing to an incident-free work environment.
Education
High School Diploma -
Plano East Senior High School
Plano06.2017
Skills
- Problem Solving
- Visionary Skills
- Empathy
- Customer Engagement
- Feedback Implementation
- Adaptability
Certification
Securities Industry Essentials (SIE) certificate- 06/20/25
Languages
English
Professional
Spanish
Professional
Timeline
Financial Consultant
TIAA Financial Services
03.2025 - 05.2025
Bilingual Customer Service Representative
Synchrony Financial
09.2021 - 10.2024
Store Clerk
Quiktrip
01.2016 - 09.2021
High School Diploma -
Plano East Senior High School
Similar Profiles
MARGARET SIMPSONMARGARET SIMPSON
Sr. Complex Resolution Manager, TIAA Customer Care at TIAA FINANCIAL SERVICESSr. Complex Resolution Manager, TIAA Customer Care at TIAA FINANCIAL SERVICES
Alvin ClawsonAlvin Clawson
Lead CIP Specialist at TIAA Financial ServicesLead CIP Specialist at TIAA Financial Services
Nataly IriasNataly Irias
Client Service Representative at TIAA Financial ServicesClient Service Representative at TIAA Financial Services
Andrew Cole-EmuzeAndrew Cole-Emuze
Network Manager at HanoverNetwork Manager at Hanover
Jake GrinnellJake Grinnell
Marketing Communications Specialist at Projectmates by Systemates Inc.Marketing Communications Specialist at Projectmates by Systemates Inc.