Luis Rios
1309 Cavalry Ln, Killeen,TX
Summary
Dynamic professional with a proven track record in operations management and customer relations, previously at the Department of the Army. Successfully led cross-functional teams, enhancing program efficiency and stakeholder engagement. Recognized for attention to detail and motivating staff, consistently achieving high customer satisfaction and fostering strong business relationships.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Business Owner (Night Club and Restaurant)
Self Employed Services
04.2015 - 06.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
BOSS Program Manager
Department of the Army
05.2008 - 04.2015
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Marketing Specialist
Department of the Army
04.1998 - 04.2008
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Developed loyalty programs, fostering long-term customer relationships and repeat business.
- Managed customer feedback channels, improving product offerings and customer satisfaction.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Administrative Executive (Active Duty)
Department of the Army
04.1987 - 04.1998
- Personal translator for the Commanding General and VIP guests include handling confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
Education
No Degree - General Studies
University of Maryland Asian Pacific Division
Yongsan Korea09-1991
Skills
- Customer service and relations
- Attention to detail
- Motivation and determination
- Work Planning and Prioritization
- Team collaboration and leadership
- Operations management
Certification
Food Safety Management Certification
1 - Meritorious Service Award
MSM is a military decoration presented by the United States Armed Forces to recognize superior and exceptional non-combat service and is awarded for outstanding meritorious achievement or service.
Languages
Korean
Native or Bilingual
Timeline
Business Owner (Night Club and Restaurant)
Self Employed Services
04.2015 - 06.2020
BOSS Program Manager
Department of the Army
05.2008 - 04.2015
Marketing Specialist
Department of the Army
04.1998 - 04.2008
Administrative Executive (Active Duty)
Department of the Army
04.1987 - 04.1998
No Degree - General Studies
University of Maryland Asian Pacific Division
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