Luis Rios-Gonzalez
Summary
I am a professional and friendly individual with years of experience honing a welcoming and secure atmosphere in my places of business. I am an expert in real world customer support providing enthusiastic services appropriately catered to the specific needs of every situation. I am organized, reliable, and commited to my tasks and team.
Overview
20
20
years of professional experience
1993
1993
years of post-secondary education
Work History
Doorman/ Inventory Specialist
Barcelona Bar 923 8th Ave
New York, NY
08.2012 - Current
- Greets guests warmly upon arrival, enhancing the welcoming atmosphere.
- Assists patrons with luggage and personal items for convenience.
- Monitors entrance for security, ensuring safety of guests and staff.
- Manages crowd control during peak hours, maintaining order and efficiency.
- Provides local information and recommendations to enhance guest experiences.
- Maintains cleanliness and organization of entrance area for a polished look.
- Collaborates with management to enforce bar policies and procedures effectively.
- Manages inventory levels to ensure accurate stock availability.
- Conducts regular audits to maintain inventory accuracy and integrity.
- Participates in physical inventory counts to keep information accurate and current.
- Maintains accurate and up-to-date inventory records.
- Monitors stock levels to ensure availability of products.
Barback
Blackstones Bar 245 E55th St
New York, New York
03.2010 - 08.2012
- Assisted bartenders by restocking supplies and maintaining cleanliness.
- Prepared garnishes and mixers for cocktails and beverages.
- Managed inventory by organizing bottles and equipment behind the bar.
- Supported customer service by responding to requests and ensuring satisfaction.
- Collaborated with staff to ensure efficient service during busy hours.
- Monitored bar area for safety hazards and reported issues promptly.
- Conducted routine checks on kegs and taps for proper functionality.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Consistently checked inventory levels and communicated needs to management team.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
Barback/ bartender/ security/waiter
Limerick House 69 W23rd street
New York, New York
05.2006 - 03.2010
- Cleaned and organized bar area to ensure efficient service flow.
- Stocked and replenished supplies to maintain optimal inventory levels.
- Assisted bartenders with drink preparation during peak hours.
- Collaborated with team members to enhance overall guest experience.
- Supported event setups by arranging furniture and decorations as needed.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Took food and drinks to bar and table customers.
- Provided excellent customer service while interacting with guests in a friendly manner.
- Responded to customer requests promptly and professionally.
- Studied bartenders to learn recipes for different mixed cocktails.
- Checked ID's before serving alcoholic beverages to patrons.
- Helped defuse conflicts between guests by communicating with them.
Education
Fowler's Academy
Guaynabo , Puerto Rico Skills
- Customer service
- Crowd management
- Security monitoring
- Inventory management
- Bilingual: Spanish
References
- April Corado- coworker Blackstone's: (646) 821-2052
- Giovanni Gonzalez- manager Barcelona Bar: (347) 859-6767
- Jason Sturm- owner Barcelona Bar: (917) 685-6910
Timeline
Doorman/ Inventory Specialist
Barcelona Bar 923 8th Ave
08.2012 - Current
Barback
Blackstones Bar 245 E55th St
03.2010 - 08.2012
Barback/ bartender/ security/waiter
Limerick House 69 W23rd street
05.2006 - 03.2010
Fowler's Academy