Luis Rizo
Selma,CA
Summary
I am a self motivated and easily adaptable individual looking to continue developing my skills within a company. I thrive in collaborative environments where I can work directly with colleagues/customers, but can also work independently and self directed. I always focus on performing with a high attention to detail and quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Elite Technical Expert
T-Mobile
07.2022 - Current
- Created innovative solutions to meet changing market demands and future growth plans.
- Implemented process improvements to smooth development cycle and increase collaboration.
- Developed new network hardware with advanced features and improved performance.
- Designed robust improvements to "Fix Flows" by applying technical knowledge and incorporating changes from senior staff.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
Courtesy Desk
Walmart
05.2019 - 12.2021
- Answered and resolved customers concerns/questions -Processed returns/exchanges/purchases -Handled money transfers/bills/money orders.
- Resolved customer complaints to full satisfaction of customer.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Layaway Leader Associate
Walmart, General Employee
12.2018 - 01.2020
- Tended customers -Handled money -Worked in customer service -Stocked shelves -Trained new associates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Computer Science
Fresno State University
Fresno, CA05.2025
Associate of Science - Architecture
Fresno City College
Fresno, CA05.2022
Some College (No Degree) - Computer Science
Fresno City College
Fresno, CASkills
- Technologically savvy
- Office equipment proficiency
- Shipping and receiving understanding
- Customer relations
- Microsoft Office expertise
- Project management abilities
- Employee coaching
- Architecture and design
- Team collaboration
- Documents and reports
- Construction materials
- Project management
- Skilled in AutoCAD
- Adobe Photoshop, Illustrator and InDesign
Certification
Graphic Design
3-D Rendering
Floor Planning
Timeline
Elite Technical Expert
T-Mobile
07.2022 - Current
Courtesy Desk
Walmart
05.2019 - 12.2021
Layaway Leader Associate
Walmart, General Employee
12.2018 - 01.2020
Bachelor of Science - Computer Science
Fresno State University
Associate of Science - Architecture
Fresno City College
Some College (No Degree) - Computer Science
Fresno City College
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