ANGEL TAYLOR
Snellville,GA
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Aiming to leverage a proven knowledge of customer satisfaction, workflow planning, and service benchmarks skills to successfully increase revenue with new accounts while maintaining relationships with existing ones. Frequently praised as detail-oriented, creative and upbeat for welcoming and positive guest experiences to assist in driving business needs.
Overview
3
3
years of professional experience
Work History
Sleep Expert
Mattress Firm
Snellville, GA
06.2023 - Current
- Analyzed sales data to identify trends, forecast demand, and set sales targets.
- Utilized sales tools and processes to promote effective sales initiatives.
- Tracked sales data and prepared reports summarizing sales trends.
- Coordinated sales team efforts to achieve quarterly sales targets.
- Participated in seasonal promotions such as holiday sales events, clearance sales.
- Organized special events such as sales promotions, clearance sales.
- Tracked sales volume, potential sales, and client base expansion with periodic sales reports.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
HOME DEPOT
SNELLVILLE, GA
07.2022 - 10.2022
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers problems.
- Skilled experience in handling cash registers, providing refunds and making purchases for customers.
Administrative Assistant
USAuto Sales
LAWRENCEVILLE, GA
01.2022 - 05.2022
- Directed customer communication to appropriate department personnel.
- Maintained accurate department and customer records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
Retail Associate
Bath and Body Works, Limited Brands
SNELLVILLE, GA
10.2021 - 01.2022
- Assisting on average 400 customers per day in finding or selecting items and providing recommendations which generates 25k in sales on a regular day
- Stock, replenish and organize a wide variety of products and completing tasks quickly and efficiently.
- Maintaining accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Providing outstanding customer service.
Education
Some College (No Degree) - Business Marketing
GEORGIA GWINNETT COLLEGE
Computing , Business technology Extracurricular Activities: FCCLA Communication Writing Microsoft Art Design -
Skills
- Inbound and Outbound Calling
- Microsoft Office expertise
- High-energy attitude
- In-store support
- Call Center Operations
- Technologically savvy
- Customer relations
- Attention to Detail
- Deal structuring
- Sales presentation
- Account Management
- Critical and Creative Thinking
References
REFERENCES
References available upon request
Timeline
Sleep Expert
Mattress Firm
06.2023 - Current
Customer Service Representative
HOME DEPOT
07.2022 - 10.2022
Administrative Assistant
USAuto Sales
01.2022 - 05.2022
Retail Associate
Bath and Body Works, Limited Brands
10.2021 - 01.2022
Some College (No Degree) - Business Marketing
GEORGIA GWINNETT COLLEGE