Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Peterson

Manchester,CT

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Sleep Expert-Sales

Mattress Firm
Newington, CT
08.2023 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Determined sales training needs by observing sales transactions, reviewing sales reports and receiving input from sales managers.
  • Maintained accurate records of all sales activities including sales calls, presentations, closed sales.
  • Analyzed sales trends to maximize sales potential.

Customer Service Supervisor

Frontier Airlines
Windsor Locks, CT
01.2022 - 08.2023
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Addressed customer inquiries to increase customer satisfaction ratings.

Flight Attendant

Frontier Airlines
Atlanta, GA
05.2019 - 01.2022
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.

Education

Bachelor of Science - Business Management

Southern New Hampshire University
Hooksett, NH
05-2027

Skills

  • Problem-Solving
  • Sales skills
  • Inside sales
  • Inbound and Outbound Calling
  • Consultative Sales
  • Account updating
  • Product Knowledge
  • Decision-Making
  • Issue Resolution
  • Networking

Timeline

Sleep Expert-Sales

Mattress Firm
08.2023 - Current

Customer Service Supervisor

Frontier Airlines
01.2022 - 08.2023

Flight Attendant

Frontier Airlines
05.2019 - 01.2022

Bachelor of Science - Business Management

Southern New Hampshire University

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Brittney Peterson