JOSEPH CARINE
Elmwood Park
Summary
Sales manager that is competent in generating sales, customer service, and store management. Excellent leadership, communication, and time management skills. Handles tasks with accuracy and efficiency. Five years of sales proficiency. Experienced and enthusiastic consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
11
11
years of professional experience
Work History
Home Furnishings Consultant/Sleep Expert
Steinhafels Furniture
03.2024 - Current
- Assisting guests through the furniture and mattress selection process.
- Following up with customers throughout the sales process.
- Directly handling customer service related issues.
- Responsible for meeting or exceeding monthly sales goals.
- Leading by example on company policies, and high sales performance.
- (A consistent top "V.I.P. Care" and bedding % Salesperson)
- Assisting warehouse workers with in-store pickup orders.
- Managing store inventory count.
- Maintaining a tidy showroom floor appearance.
- Promoting positive customer experiences.
- Evaluating client needs and expectations, establishing clear goals for each consulting engagement.
- Liaising with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborating with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managing client relationships through regular check-ins and updates on project progress.
- Enhancing communication among team members to foster collaborative and supportive work environment.
- Assisting clients in navigating complex industry challenges with strategic recommendations.
Store Manager
American Mattress
10.2018 - 11.2023
- Sold mattresses, adjustable bases, foundations, and accessories.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Ensured the store met or exceeded monthly sales projections.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Was responsible for store inventory count and daily drawer balance reports.
- Maintained a clean and well-organized store.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted positive brand growth through Google reviews.
- Provided a positive customer experience.
- Educated consumers on products and promotions.
Driver - Independent Contractor
Uber/Lyft
07.2018 - 09.2018
- Provided safe transportation to customers.
- Provided quality customer service.
- Engaged in friendly conversations.
- Made recommendations for food and beverage destinations.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Sales Support
Fastenal
01.2018 - 06.2018
- Received in packages daily.
- Stocking and inventory of products.
- Priced quotes and invoices.
- Assisted customers in-store or via telephone.
- Delivered and picked up from private companies.
- Ensured compliance with company policies and industry regulations while managing daily operations within the sales support team.
- Increased sales support efficiency by streamlining processes and implementing organizational systems.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Provided ongoing coaching and mentorship to junior sales support staff, fostering personal growth and career development opportunities.
- Mentored junior Sales Support Specialists in the implementation of best practices, fostering a culture of collaboration and professional growth.
- Boosted sales productivity by streamlining sales support processes and implementing new tools.
- Coordinated with sales support teams to ensure prompt delivery of orders and resolution of any outstanding issues affecting key accounts.
- Implemented best practices in sales support processes, continuously seeking opportunities for improvement based on feedback from both customers and colleagues alike.
- Championed process improvements that led to significant time savings in routine tasks related to sales support operations.
- Analyzed data trends to identify opportunities for process improvement within the sales support function.
- Mentored junior team members on best practices in technical sales support, fostering a culture of continuous learning and professional development.
- Increased sales support efficiency by streamlining processes and implementing new strategies.
Food Preparation/Associate
Potbelly Sandwich Shop
06.2016 - 01.2018
- Slicing and weighing deli meats/cheeses
- Preparing sandwiches, salads, soups, and shakes
- Taking catering orders
- Following food safety and sanitation practices.
Deli Department
Caputo's Fresh Market
05.2015 - 07.2016
- Communicating with customers
- Knowledge of deli slicer/scales and sanitation procedures
- Ensuring proper weighing, packaging, and accounting of meats
- Creating displays for sale items
- Stocking and rotating product.
Produce/Shipping-Receiving Department
Caputo's Fresh Market
01.2015 - 07.2016
- Using forklift to unload product
- Managing inventory count and regulating quality
- Rotating stock inside industrial produce coolers
- Lifting packages upwards of 75 pounds.
Deli Department
Mariano's
09.2013 - 12.2014
- Communicating with customers
- General knowledge of deli slicer/scales and sanitation procedures
- Ensuring proper weighing, packaging, and accounting of meats
- Creating displays, stocking, and rotating product.
Education
High School Diploma -
Elmwood Park High School
Elmwood Park, IL01.2010
Skills
- Managerial Experience
- Leadership Qualities
- Customer service experience
- Sales Experience
- Inventory Management
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Customer Relationship Management
- Project Leadership
- Goal Setting
- Client Engagement
- Client rapport
Timeline
Home Furnishings Consultant/Sleep Expert
Steinhafels Furniture
03.2024 - Current
Store Manager
American Mattress
10.2018 - 11.2023
Driver - Independent Contractor
Uber/Lyft
07.2018 - 09.2018
Sales Support
Fastenal
01.2018 - 06.2018
Food Preparation/Associate
Potbelly Sandwich Shop
06.2016 - 01.2018
Deli Department
Caputo's Fresh Market
05.2015 - 07.2016
Produce/Shipping-Receiving Department
Caputo's Fresh Market
01.2015 - 07.2016
Deli Department
Mariano's
09.2013 - 12.2014
High School Diploma -
Elmwood Park High School
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