Robert Stecker
Prairie Du Sac,WI
Summary
Seasoned Sales and Management professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
Sales Professional
Steinhafels Furniture
08.2017 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained consistent sales by developing and deepening positive customer connections.
- Exceeded performance objectives and generated over $1.4 million in sales year over year.
Sales Manager
Steinhafels Furniture
08.2008 - 08.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Assisted in opening of new stores setup, hiring and training of 40+ new employees.
- Implemented new training programs for entire company with district manager to better serve our client base.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Recruited and hired top-level talent to add value and expertise to sales department.
Business Owner/Operator
Play It Again Sports
08.2003 - 07.2008
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
Associate of Business Administration - Business Management
Fox Valley Technical College
Appleton, WI05.1993
Skills
- Product and Service Sales
- Sales Activities
- Sales and Marketing
- Team Leadership
- Problem-Solving Strengths
- Active Learning
- Staff Training
- Sales Expertise
Timeline
Sales Professional
Steinhafels Furniture
08.2017 - Current
Sales Manager
Steinhafels Furniture
08.2008 - 08.2017
Business Owner/Operator
Play It Again Sports
08.2003 - 07.2008
Associate of Business Administration - Business Management
Fox Valley Technical College
Similar Profiles
JOSEPH CARINEJOSEPH CARINE
Home Furnishings Consultant/Sleep Expert at Steinhafels FurnitureHome Furnishings Consultant/Sleep Expert at Steinhafels Furniture
Sean AmundsonSean Amundson
Warehouse Associate at Steinhafels FurnitureWarehouse Associate at Steinhafels Furniture
Sasha HammondSasha Hammond
Furniture Sales Consultant at SteinhafelsFurniture Sales Consultant at Steinhafels