Kayla Piersol
Cornersville,TN
Summary
Dynamic and results-driven professional with extensive experience in sales and customer service, notably at Lyons Ford LLC. Excelled in relationship building and strategic planning, achieving significant business expansion. Skilled in CRM proficiency and interpersonal communication, adept at fostering client loyalty and driving revenue growth. Demonstrated ability to mentor teams and enhance customer satisfaction through innovative solutions. A fast learner and very open to obtaining new skills to further my knowledge. Expansion and professionalism is a goal that I want to succeed in while working for a company. Family is my driven factor. Family has always motivated me to be and achieve my best. Looking to be a great asset to a company that feels the same.
Overview
7
7
years of professional experience
Work History
Sales Professional
Lyons Ford LLC
Lewisburg, TN
10.2022 - Current
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
- Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
- Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Professional
Nick Mayer GMC
Lewisburg, TN
07.2020 - 10.2022
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
- Increased sales revenue by identifying and targeting high-potential markets and customer segments.
- Reached performance objectives and generated over $Number in sales.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
Dental Assistant
Dr. Dennis Sigman
Lewisburg, TN
10.2019 - 02.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
Dental Assistant
Hallmark Dental
Brentwood, TN
07.2019 - 10.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Increased office efficiency by maintaining patient records with up-to-date information.
Customer Service Representative
Brookdale Senior Living
Brentwood, TN
12.2018 - 07.2019
- Maintained an extensive professional network and leveraged connections to secure new business leads, contributing to sustained growth over time.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
State Finance Manager
State Finance
Lewisburg, TN
01.2018 - 12.2018
- Streamlined financial reporting processes, enhancing accuracy in financial statements.
- Improved financial forecasting by implementing advanced modeling techniques.
- Managed budgeting for efficient allocation of resources.
- Enhanced profitability through strategic financial planning.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
Education
High School Diploma -
Cornersville High School
Cornersville, TN08.2011
Skills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Customer relationship building
- Point of sale operation
- Business development
- Sales presentations
- Sales and marketing strategies
- Social selling
- Cold calling
- Cash handling
- Performance tracking
- Client presentations
- Sales software proficiency
- Deal structuring
- Customer service
- Sales closing
- Relationship building
- Product and service knowledge
- Interpersonal communication skills
- Relationship selling
- Sales consultation
- Lead prospecting
- Customer relations
- Retention strategies
- Product and service sales
- Negotiation tactics
- Closing talents
- Strategic planning
- CRM proficiency
- Performance improvement
- Customer needs assessment
- Prospecting skills
- Complex Problem-solving
- Staff training
- Territory growth
- Time management
- Customer experience enhancement
- Client engagement
- Social media marketing
- Relationship management
- Pipeline building
- Contact follow-up
- Product or service sales
- On-site product demonstrations
- Prospecting and telemarketing
- Inside and outside sales
- Processing payments
Timeline
Sales Professional
Lyons Ford LLC
10.2022 - Current
Sales Professional
Nick Mayer GMC
07.2020 - 10.2022
Dental Assistant
Dr. Dennis Sigman
10.2019 - 02.2020
Dental Assistant
Hallmark Dental
07.2019 - 10.2019
Customer Service Representative
Brookdale Senior Living
12.2018 - 07.2019
State Finance Manager
State Finance
01.2018 - 12.2018
High School Diploma -
Cornersville High School