Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Rivera

Keysville,GA

Summary

Dynamic Sales Professional with a proven track record at Advance Auto Parts, specializing in elevating customer satisfaction and loyalty through expert objection handling and relationship building. Excelled in devising sales strategies and solutions, ensuring a significant increase in repeat business. Skilled in both closing techniques and customer service, consistently achieving and surpassing sales targets. Managing store product flow and relocation of product for more optimal sales achievements.

Overview

5
5
years of professional experience

Work History

Sales Professional

Advance Auto Parts
08.2019 - Current
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Education

GED -

Augusta Technical College
Augusta, GA
01-2011

Skills

  • Objection handling
  • Sales expertise
  • Upselling and cross selling
  • Closing techniques
  • Sales strategy development
  • Cash handling
  • Relationship building
  • Customer service
  • Client service

Timeline

Sales Professional

Advance Auto Parts
08.2019 - Current

GED -

Augusta Technical College

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Joanna Rivera