Joseph Kriegel
Technical Sales
Des Moines,IA
Summary
Customer-focused sales engineer with 20+ years’ experience facilitating business improvements through data management and technologic solutions. Proven expertise using complex systems, platforms, and programs to strengthen data protection environments, increase server safety, and optimize operations. Known for innovative, strategic approaches to increasing revenue, enhancing client satisfaction, and developing long-lasting partnerships, quickly recognizing customer needs/goals and acting accordingly. Outstanding team leader skilled in interdepartmental collaboration geared towards resolving and preventing issues. Customer-Focused Service Strong communications Skills Strong written communications Top sales producer Cybersecurity background with data management products 20 plus years of IT software, hardware & troubleshooting experiences
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate/Sleep Expert
Mattress Firm
West Des Moines, IA
10.2023 - Current
- Assist new and existing/returning customers with their sleep solution needs
- Follow up and ensure the guest’s experience at Mattress Firm was exceptional
- Build pipeline and promotional campaigns to generate profits for Mattress Firm
- Achieve or exceed monthly sales quotas
- Focus on building a strong customer-base with current and new customers
Software Support Architect
P.E.O
09.2022 - 12.2022
- International Non-Profit, Assist on converting QuickBooks chapters from v8 of QuickBooks to v21 of QuickBooks over several months
- Assist end users across the country with support issues they experienced
- Provide Teams and Zoom support to assist end users with issues they were experience across the country
Customer Service representative/System/Sales Engineer
, Nebraska
07.2016 - 04.2022
- Followed-up on customer inquiries not immediately resolved
- Hired to provide differentiating advantage over competitors in data protection space across 3+ territories
- Recruited new clients for data management company working to optimize business practices through technologic systems
- Dispensed technical expertise to two, and at times three Account Executives
- Presented, demonstrated, and trained potential and existing clients on Commvault solutions, new features, and functions
- Aided commercial and SLED accounts in developing superior data protection, manage, cloud and DR strategies
- Supported software development by providing product improvement recommendation
- Consistently exceeded quota by 130% or greater each year of tenure
- Conducted ransomware analysis for existing and new customers to determine security gaps and prevent attacks
- Developed previously neglected region, attracting new clients and driving revenue from 200 underserved accounts.
Senior Technical Consultant
EMC
Boston, MA
06.2010 - 05.2016
- Served as strategic and technical advisor to enterprise clients with specific focus on backup, recovery, archive, and cloud storage technologies
- Provided expertise in data protection solutions such as Avamar, Data Domain, Networker, Data Protection Advisor, Elastic Cloud Storage, Cloud Boost, and Cloud Tiering
- Managed backup and recovery solutions
- Applied software- and technology-based strategies to facilitate overall data protection.
Account Technology Specialist
Microsoft
03.2008 - 05.2010
- Promoted from Storage Technology Specialist position due to exceptional work ethic and outstanding knowledge of storage/data protection, specializing in Microsoft solutions
- Focused on Windows Server 2008 and Microsoft Visualization technologies to provide comprehensive consultations to enterprise and mid-market accounts
- Introduced new product uses from existing customers and modernized data protection solutions for extensive coverage
- Met and surpassed monthly quota as result of understanding client needs, applying optimal solutions, and ensuring client satisfaction.
Storage Technology Specialist
Microsoft
03.2006 - 04.2008
- Recruited due to Microsoft Active Directory architecting experience
- Enhanced awareness and attachment of System Center Data Protection Manager (DPM) 2007 in North Central and Midwest districts
- Supplied feedback for product changes based on customer’s needs
- Fixed issues regarding ongoing implementations
- Topped DPM adoption rate expectations by integrating multiple new customers
Pre-Sales Solutions Architect
Compaq/HPE
02.2000 - 02.2006
- Handled ProLiant Servers, Storage, and Insight Manager to manage infrastructure and business projects for corporate accounts
- Acquired additional customers through sales expertise
- Closed more than $100M in annual revenue quota on Wells Fargo account to achieve 150% of quota in 2005
- Earned Accredited Systems Engineer title, solidifying foundational understanding of complex networking solutions.
Lieutenant
Iowa Army National Guard Signal Corp
Augusta, GA
- Expert Sharpshooter; Honorable Discharge
Education
Bachelor of Arts - Management Information Systems
Buena Vista University
Storm Lake Iowa 02.1988 - 05.1990
Commvault Certified Professional - undefined
EMC Certified Data Protection Architect Accredited Systems Engineer (ASE)Accredited Platform Integrator Windows Server Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Trainer VMWare VCP 2.5 & 3.0 Certified NetWare Engineer Cisco Certified Network Associate (CCNA) ITIL Certified - undefined
Skills
- Customer Service
- Excellent People Skills
- Cash Register Operation
- Sales Expertise
- Verbal Communication
- Sales Trends
- Social Perceptiveness
- Time Management
- Speaking Clearly
- Hospitality and Accommodation
- Conflict Resolution
- Reading Comprehension Skills
- Complex Problem-Solving
- POS System Operations
- Retail Store Operations
Timeline
Sales Associate/Sleep Expert
Mattress Firm
10.2023 - Current
Software Support Architect
P.E.O
09.2022 - 12.2022
Customer Service representative/System/Sales Engineer
07.2016 - 04.2022
Senior Technical Consultant
EMC
06.2010 - 05.2016
Account Technology Specialist
Microsoft
03.2008 - 05.2010
Storage Technology Specialist
Microsoft
03.2006 - 04.2008
Pre-Sales Solutions Architect
Compaq/HPE
02.2000 - 02.2006
Bachelor of Arts - Management Information Systems
Buena Vista University
02.1988 - 05.1990
Lieutenant
Iowa Army National Guard Signal Corp