Maria Elena Notarte
Fountain Hills,AZ
Summary
Dynamic customer service professional with extensive experience at Mattress Firm, excelling in relationship building and problem resolution. Proven ability to drive sales performance while ensuring exceptional customer satisfaction. Adept in active listening and communication, I leverage my expertise in the full-cycle sales process to deliver tailored solutions that meet diverse client needs.
Overview
12
12
years of professional experience
Work History
Customer/Sales Representative, Sleep Expert
Mattress Firm
Fountain Hills, AZ
02.2024 - Current
- Created a positive and engaging in-store experience, focusing on building strong relationships, and understanding customer needs.
- Became a subject matter expert on sleep products, providing technical information and guidance to help customers make informed decisions.
- Drove individual sales performance and met key performance indicators.
- Maintained customer relationships during and after the purchase, resolving issues, and ensuring satisfaction.
- Contributed to a compelling and engaging experience across all channels, including in-store and online.
- Maintained awareness of the competition, advertisements, and services offered by competitors.
- Used social media to positively impact brand awareness, and increase sales.
- Embodied and supported the company's values and initiatives.
- Undergone an extensive, customer-centric retail sales training program.
- Helped customers design and build a sleep system that meets their needs.
Customer Service Representative
Science First, LLC
Yulee, FL
06.2020 - 02.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Car Rental Agent
Avis Budget Group
Phoenix, AZ
10.2012 - 04.2020
- Processed rentals and collected associated payments.
- Prepared rental/sales contracts, researched customer needs, and promoted various products and services.
- Inspected vehicles for damage prior to rental and upon return.
- Processed customer reservations and payments.
- Upsold additional services such as insurance coverage or fuel plans.
- Verified driver's license information and inspected rental documents for accuracy.
- Resolved customers' complaints regarding products or services.
- Answered customer questions to maintain high satisfaction levels.
- Assisted customers in selecting appropriate car models based on their needs.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
Education
Bachelor of Science - Education
University of The Visayas
Cebu City, 6000, PhilippinesSkills
- Customer service
- Customer relationship management
- Problem resolution
- Communication skills
- Conflict management
- Time management
- Active listening
- Professional demeanor
- Adaptability and flexibility
- Teamwork and collaboration
- Customer satisfaction
- Patience and resilience
- Attention to detail
- Multitasking Abilities
- Professionalism
- Full-cycle sales process
Timeline
Customer/Sales Representative, Sleep Expert
Mattress Firm
02.2024 - Current
Customer Service Representative
Science First, LLC
06.2020 - 02.2024
Car Rental Agent
Avis Budget Group
10.2012 - 04.2020
Bachelor of Science - Education
University of The Visayas
Similar Profiles
Dagoberto PinedoDagoberto Pinedo
Delivery Man at Mattress Firm Distribution CenterDelivery Man at Mattress Firm Distribution Center
Lindsey SturdevantLindsey Sturdevant
Assistant Store Manager at Mattress FirmAssistant Store Manager at Mattress Firm
Matt BrownMatt Brown
Senior Store Manager at Mattress FirmSenior Store Manager at Mattress Firm
Brian ReamsBrian Reams
Sales Manager at Mattress FirmSales Manager at Mattress Firm
Kimberly MillerKimberly Miller
Activities Director & Social Services at Fountain Hills Post AcuteActivities Director & Social Services at Fountain Hills Post Acute