Maria Elena Notarte
Fountain Hills,AZ
Summary
Detail-oriented professional with a strong foundation in the financial services industry, having successfully passed the Securities Industry Essentials (SIE) Exam and poised to pursue further FINRA Series licensing. Proven track record in customer service excellence through extensive experience at Mattress Firm, Science First, and Avis/Budget Rental Car. Exceptional relationship-building abilities and strong problem-solving skills drive sales and enhance overall customer satisfaction. Recognized for adaptability in dynamic environments and unwavering commitment to outstanding service, with core competencies in active listening, effective communication, and a results-oriented mindset.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer/Sales Representative, Sleep Expert
Mattress Firm
02.2024 - 06.2025
- Created a positive and engaging in-store experience, focusing on building strong relationships, and understanding customer needs.
- Became a subject matter expert on sleep products, providing technical information and guidance to help customers make informed decisions.
- Drove individual sales performance and met key performance indicators.
- Maintained customer relationships during and after the purchase, resolving issues, and ensuring satisfaction.
- Contributed to a compelling and engaging experience across all channels, including in-store and online.
- Maintained awareness of the competition, advertisements, and services offered by competitors.
- Used social media to positively impact brand awareness, and increase sales.
- Embodied and supported the company's values and initiatives.
- Undergone an extensive, customer-centric retail sales training program.
- Helped customers design and build a sleep system that meets their needs.
Customer Service Representative
Science First, LLC
06.2020 - 02.2024
- Handled incoming calls and emails, providing frontline customer support.
- Handled administrative tasks including filing paperwork.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Enhanced customer satisfaction by providing knowledgeable assistance.
Car Rental Agent
Avis Budget Group
10.2012 - 04.2020
- Processed rentals and collected associated payments.
- Prepared rental/sales contracts, researched customer needs, and promoted various products and services.
- Examined vehicles for any damages pre-rental and post-return.
- Processed customer reservations and payments.
- Increased sales of additional services such as insurance coverage and fuel plans.
- Reviewed and validated key information in lease agreements.
- Resolved customers' complaints regarding products or services.
- Answered customer questions to maintain high satisfaction levels.
- Assisted customers in selecting appropriate car models based on their needs.
- Tracked fleet inventory for optimal car availability.
Education
Bachelor of Science - Education
University of The Visayas
Cebu City, 6000, PhilippinesSkills
- Customer relationship management
- Problem resolution
- Communication and active listening skills
- Conflict and time management
- Professional demeanor
- Adaptability and flexibility
- Teamwork and collaboration
- Customer satisfaction and attention to detail
- Patience and resilience
- Multitasking abilities
- Professionalism
- Full-cycle sales process
Certification
Securities Industry Essential Certificate
References
References available upon request.
Timeline
Customer/Sales Representative, Sleep Expert
Mattress Firm
02.2024 - 06.2025
Customer Service Representative
Science First, LLC
06.2020 - 02.2024
Car Rental Agent
Avis Budget Group
10.2012 - 04.2020
Bachelor of Science - Education
University of The Visayas