Joseph Kriegel
DES MOINES,IA
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Associate/Sleep Expert
Mattress Firm
South & West Des Moines, IA
10.2023 - Current
- Provided sleep solution assistance to new and existing/returning customers
- Ensured exceptional guest experience during tenure at Mattress Firm
- Created and executed profit-generating pipeline and promotional campaigns for Mattress Firm.
- Consistently meet or surpass monthly sales targets
- Focused on strengthening customer relationships and expanding the client base.
Software Support Architect
P.E.O. International Non-Profit
09.2022 - 12.2022
- Converted QuickBooks chapters from v8 to v21 over several months.
- Provided nationwide end user support for various issues
- Provided Teams and Zoom support to address end user issues nationwide.
Customer Service representative/System/Sales Engineer
Commvault
Iowa, Nebraska & Illinois
07.2016 - 04.2022
- Ensured timely resolution of customer inquiries through effective follow-up
- Provided differentiating advantage over competitors in data protection space across 3+ territories
- Recruited new clients for data management company, optimizing business practices through technology systems.
- Delivered expertise to a team of two or more Account Executives
- Presented, demonstrated, and trained potential and existing clients on Commvault solutions, new features, and functions
- Assisted in the development of superior strategies for data protection, management, cloud, and disaster recovery for commercial and SLED accounts.
- Provided product improvement recommendations to support software development
- Consistently surpassed annual quota by at least 130% throughout tenure.
- Conducted ransomware analysis to identify and address security vulnerabilities for both current and prospective clients
- Developed previously neglected region and increased client base, resulting in revenue growth from 200 underserved accounts.
Senior Technical Consultant
EMC
Boston, MA
06.2010 - 05.2016
- Provided strategic and technical guidance to enterprise clients, specializing in backup, recovery, archive, and cloud storage technologies.
- Utilized expertise in data protection solutions including Avamar, Data Domain, Networker, Data Protection Advisor, Elastic Cloud Storage, Cloud Boost, and Cloud Tiering.
- Managed backup and recovery solutions
- Implemented software- and technology-driven methods to enhance data security.
Account Technology Specialist
Microsoft
03.2008 - 05.2010
- Promoted to Account Technology Specialist for exceptional work ethic and outstanding knowledge of storage/data protection, with expertise in Microsoft solutions.
- Provided comprehensive consultations to enterprise and mid-market accounts, focusing on Windows Server 2008 and Microsoft Visualization technologies.
- Expanded customer base by introducing new product applications and enhancing data protection solutions for comprehensive coverage.
- Exceeded monthly quota by comprehending client requirements, implementing effective solutions, and ensuring satisfaction.
Storage Technology Specialist
Microsoft
03.2006 - 04.2008
- Recruited for expertise in Microsoft Active Directory architecture.
- Enhanced awareness and attachment of System Center Data Protection Manager (DPM) 2007 in North Central and Midwest districts.
- Provided customer-centric feedback to drive product enhancements
- Addressed ongoing implementation issues
- Exceeded expectations for DPM adoption rate by successfully integrating multiple new customers.
Pre-Sales Solutions Architect
Compaq/HPE
02.2000 - 02.2006
- Managed ProLiant Servers, Storage, and Insight Manager for corporate accounts to oversee infrastructure and business projects.
- Increased customer base through effective sales techniques
- Achieved 150% of $100M annual revenue quota on Wells Fargo account, closing more than the assigned target in 2005.
- Earned Accredited Systems Engineer title, solidifying foundational understanding of complex networking solutions.
Education
BA in Management Information Systems -
Buena Vista University
05.1990
Skills
- Customer-Focused Service
- Strong communications Skills
- Strong written communications
- Top sales producer
- Cybersecurity background with data management products
- 20 plus years of IT software, hardware & troubleshooting experiences
- Consultative Sales
- A Certified
- HP ProLiant Servers/Blades
- IBM x Series & Dell PowerEdge Servers
- Windows Server Editions
- Multiple Linux Server Editions
Certification
- Commvault Certified Professional
- Honors: Phi Theta Kappa, Student Council Representative
- EMC Certified Data Protection Architect
- Accredited Systems Engineer (ASE)
- Accredited Platform Integrator Windows Server
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Trainer
- VMWare VCP 2.5 & 3.0
- Certified NetWare Engineer
- Cisco Certified Network Associate (CCNA)
- ITIL Certified
Military Experience
1st Lieutenant, Iowa Army National Guard Signal Corp, Augusta, GA, Expert Sharpshooter, Honorable Discharge
Affiliations
- Enjoy working out and staying in shape
- Enjoy playing guitar and singing
- Contribute to voluntary needs of my community
- Always willing to learn new things and to also teach new things to others
Accomplishments
- Became a platoon leader in the Army Signal Corp and was given the opportunity to run a company at a battalion level
- Phi Theta Kappa
Timeline
Sales Associate/Sleep Expert
Mattress Firm
10.2023 - Current
Software Support Architect
P.E.O. International Non-Profit
09.2022 - 12.2022
Customer Service representative/System/Sales Engineer
Commvault
07.2016 - 04.2022
Senior Technical Consultant
EMC
06.2010 - 05.2016
Account Technology Specialist
Microsoft
03.2008 - 05.2010
Storage Technology Specialist
Microsoft
03.2006 - 04.2008
Pre-Sales Solutions Architect
Compaq/HPE
02.2000 - 02.2006
BA in Management Information Systems -
Buena Vista University