LUIS ROBERTO VILLALBA LOPEZ
Fort Worth,TX
Summary
Bilingual retail leader with more than five years of automotive parts and customer-service experience, including progressive leadership roles in store operations. Experienced in employee support, inventory control, merchandising, problem resolution, and high-volume parts sales. B.A. in Political Science from Texas A&M University.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
AutoZone
Arlington, TX
11.2024 - Current
- Oversaw daily store operations, enhancing employee support, customer service, merchandising, and product organization.
- Assisted in employee training and task delegation, ensuring adherence to performance expectations and company policies.
- Resolve customer concerns and operational issues while maintaining a clean, organized, and sales-ready store.
- Supported inventory accuracy and stock availability, facilitating consistent execution of store standards.
- Jul 2024 - Present
Parts Sales Manager
AutoZone
Arlington, TX
07.2024 - 11.2024
- Acted as a key holder and manager on duty while supporting retail parts sales and day-to-day store operations.
- Assisted customers in identifying automotive parts and solutions, providing bilingual service as needed.
- Coordinated inventory management, merchandising, and cash handling while supporting team execution prior to promotion to Assistant Store Manager.
Salesperson
Advance Auto Parts
Fort Worth, TX
11.2023 - 06.2024
- Recommended automotive parts and solutions, enhancing customer experience and driving sales.
- Promoted priority products and services during transactions, ensuring efficiency and professionalism.
- Managed inventory and merchandising tasks to ensure stock accuracy and optimize product visibility.
Retail Assistant Manager
O'Reilly Auto Parts
College Station, TX
04.2020 - 10.2023
- Facilitated store operations in sales, inventory management, merchandising, and customer service to enhance overall store performance.
- Educated new employees on product knowledge, service expectations, and company procedures to ensure consistent service quality.
- Managed daily financial reporting as manager on duty and addressed customer concerns to strengthen customer loyalty.
Education
Bachelor of Arts - Political Science
Texas A&M University
College Station, TX05.2024
Skills
- Inventory & Stock Control
- Merchandising
- Retail POS & Software
- Customer Service & Sales
- Team Leadership
- Communication skills
- Bilingual English & Spanish
- Proficient: macOS & Windows
Timeline
Assistant Store Manager
AutoZone
11.2024 - Current
Parts Sales Manager
AutoZone
07.2024 - 11.2024
Salesperson
Advance Auto Parts
11.2023 - 06.2024
Retail Assistant Manager
O'Reilly Auto Parts
04.2020 - 10.2023
Bachelor of Arts - Political Science
Texas A&M University