Makayla Dunn
La Porte,IN
Summary
Motivated retail leader with 2+ years at Dollar General as Key Holder and 4 months as Assistant Manager, plus prior management experience at McDonald’s. Proven in cash handling, inventory control, opening/closing procedures, and leading teams in high-volume, fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
2027
2027
years of professional experience
Work History
Assistant Store Manager
Dollar General Store
Union Mills, IN
06.2026 - Current
- Assisted in managing daily store operations and staff activities.
- Ensured compliance with company policies and safety standards.
- Trained new employees on store procedures and customer service expectations.
- Oversaw inventory management, including stock replenishment and organization.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Collaborated with team to maintain an organized and clean shopping environment.
- Supported promotional displays to enhance product visibility and sales potential.
- Monitored cash register operations and ensured accurate transaction processing.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Key Holder
Dollar General Store
Elkhart, Indiana
- Assisted customers with product selection and inquiries.
- Managed cash register transactions and balanced cash drawers.
- Organized merchandise displays to enhance customer shopping experience
- Cash handling
- Open/closing procedures
- Maintained store cleanliness and ensured stock availability.
- Trained new employees on store policies and procedures.
Key Holder
Dollar General Store
Gilman, Illinois
- Assisted customers with product selection and inquiries.
- Managed cash register transactions and balanced cash drawers.
- Organized merchandise displays to enhance customer shopping experience.
- Cash Handling
- Open/closing procedure
- Maintained store cleanliness and ensured stock availability.
- Trained new employees on store policies and procedures.
- Organized backroom storage areas to maximize efficiency of space utilization.
Manager
McDonald's
Union Mills, IN
- Managed daily restaurant operations to ensure smooth workflow and customer satisfaction.
- Supervised daily operations of restaurant to ensure smooth service and customer satisfaction.
- Trained new staff on food preparation and customer service standards.
- Managed inventory levels to optimize stock and reduce waste efficiently.
- Ensured compliance with health and safety regulations in food handling processes.
- Coordinated promotional events to enhance customer engagement and sales opportunities.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
Key holder
Westville grocery store
Westville, Indiana
- Assisted customers with product inquiries and store navigation.
- Managed cash register operations and balanced cash drawers.
- Stocked shelves and organized merchandise for optimal presentation.
- Trained new employees on store policies and procedures.
- Ensured compliance with safety standards and store protocols.
- Maintained cleanliness and organization in sales floor areas.
- Monitored inventory levels and reported restocking needs to management.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Education
South Central Highschool
Union Mills, INSkills
- Leadership & Team Development
- Inventory & Stock Control
- Cash Handling & Reconciliation
- POS & Safety Compliance
- Customer Service Recovery
- Quick Learner
- Employee training
- Team leadership
- Conflict resolution
- Attention to detail
- Marketing and promotions
- Delegating work
- Multitasking and organization
Timeline
Assistant Store Manager
Dollar General Store
06.2026 - Current
Key Holder
Dollar General Store
Key Holder
Dollar General Store
Manager
McDonald's
Key holder
Westville grocery store
South Central Highschool