Summary
Overview
Work History
Education
Projects
Timeline
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Luis Robles

IT Professional

Summary

Results-driven IT professional with hands-on experience in web development and technical troubleshooting. Earned a coding certificate from UCF, gaining proficiency in HTML, CSS, JavaScript, Node.js, and responsive web design. Developed strong analytical thinking and customer service skills by diagnosing technical issues and implementing effective solutions. Adept at explaining complex technical information clearly to a broad audience. Seeking a role as part of an energetic technology team where I can apply my technical expertise. Enthusiastic to take on challenges in web development, IT/tech support, and related technical roles.

Overview

36
36
years of professional experience

Work History

Data Center Technician

Pomeroy IT Solutions
01.2015 - 01.2023
  • Resolved technical issues and provided customer support
  • Gained experience with Linux command line and Python scripting
  • Managed team of technicians and coordinated data center projects.

Instructor / Engineer

TalkingTabs
01.2006 - 01.2009
  • Provided customer service and technical support
  • Learned troubleshooting and quality assurance skills
  • Contributed to product testing and enhancements.

Enterprise Reporting Analyst

Suntrust Service Corporation
Orlando, FL
01.1987 - 01.2005
  • Generated timely, accurate reports for end users utilizing report writer software, Focus and EasyTrieve Plus
  • Troubleshot code errors, software, and hardware issues to assist end users
  • Provided phone-based customer support for technical issues
  • Onboarded new customers by setting up mainframe points, RISK, and Calendars
  • Gained valuable experience in report writing, troubleshooting, and customer service.

Education

Certificate - Web Development

University of Central Florida
Orlando, FL
03.2023 - 2023.07

Certificate - 8-hour Complete SQL Bootcamp

Udemy
08.2021 - 2021.10

Certificate - 16-hour Linux Command Line Bootcamp

Udemy
11.2022 - 2023.01

Projects

Heartfelt-RSVP (Bootcamp group project)

GitHub: Heartfelt-RSVP Repository

Description:

- Developed wedding RSVP management website as part of 12-week bootcamp curriculum.

- Contributed to front-end design and back-end coding.

- Gained experience with web development collaboration using GitHub.

- Technologies: HTML, CSS, Bootstrap, JavaScript, Node.js, Express.js, MySQL

Player 1 Reads (Bootcamp group project)

GitHub: Player 1 Reads Repository

Description:

- Created book suggestion web app as part of bootcamp curriculum.

- Assisted with front and back-end development.

- Practiced retrieving API data and organizing code structure.

- Technologies: HTML, CSS, JavaScript, Node.js, Express.js, Google Books API

Tech Blog (Bootcamp individual project)

GitHub: Tech-Blog Repository

- Description:

- Built a basic CMS-style blog site to manage blog posts and comments.

- Developed as an individual project to practice full-stack skills.

- Technologies: JavaScript, Node.js, Express.js, MySQL, Handlebars.js

Timeline

Certificate - Web Development

University of Central Florida
03.2023 - 2023.07

Certificate - 16-hour Linux Command Line Bootcamp

Udemy
11.2022 - 2023.01

Certificate - 8-hour Complete SQL Bootcamp

Udemy
08.2021 - 2021.10

Data Center Technician

Pomeroy IT Solutions
01.2015 - 01.2023

Instructor / Engineer

TalkingTabs
01.2006 - 01.2009

Enterprise Reporting Analyst

Suntrust Service Corporation
01.1987 - 01.2005
Luis RoblesIT Professional