William Huffman
New Albany,IN
Summary
Professional technician with strong technical skills and focus on data center operations. Adept at troubleshooting hardware and software issues, ensuring optimal system performance and uptime. Highly reliable team player with strong emphasis on collaboration and adaptability to changing needs. Valued for problem-solving abilities, effective communication, and consistent delivery of results.
Overview
35
35
years of professional experience
Work History
Data Center Technician
Flexential
01.2014 - Current
- Responsible for providing physical and technical support to Flexential customers and resources. Worked within the framework of the overall Flexential Support Strategy. Demonstrated the ability to represent Flexential during interactions with customers and internal resources in a calm and professional manner.
- Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
- Provide Support to the Flexential Customer Base
- Assist in Facility Operations
- Work with Market Facility Operations Engineer on daily data center management
- Assist and/or complete physical and logical installations of Flexential services
Senior/ Geek Squad Data Recovery
Best Buy
01.2003 - 01.2014
- Developed close and personal relationships with clients to ensure customer loyalty and retention. Ensured the highest levels of customer service and satisfaction. Acquired an expertise in customer service management in a large retail environment.
- Trained and developed team members.
- Ensure customer data safety and integrity.
- Innovated the processing team and helped to develop the SOP for the department.
- Helped in the creation and evolve process that has helped shape Geek Squad's Data Recovery business.
- Researched and incorporated new methods to improve quality of recovery.
Store Manager
Mattress Warehouse
01.1990 - 01.2003
- Completes store operational requirements by scheduling and assigning employees; following up on work results.
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Education
Associate of Science - Information And Computer Systems
Jefferson Community And Technical College
Louisville, KY09-1996
Skills
- Data center management
- Network support
- Hardware diagnostics
- IT support
- Strategic asset management
- Backup and recovery
- Structured cabling
- Hardware and software repair
- Component installation
- Failure resolution
Awards
Received awards in sales and management.
US Navy Veteran
Served in the US Navy on submarines over 4 years. Learned time management and being a team player.
Timeline
Data Center Technician
Flexential
01.2014 - Current
Senior/ Geek Squad Data Recovery
Best Buy
01.2003 - 01.2014
Store Manager
Mattress Warehouse
01.1990 - 01.2003
Associate of Science - Information And Computer Systems
Jefferson Community And Technical College
Similar Profiles
Matthew Pierce EltonMatthew Pierce Elton
Data Center Technician 2 at FlexentialData Center Technician 2 at Flexential
Justin GroffJustin Groff
Director of Service Support at FlexentialDirector of Service Support at Flexential
Ace PhommaxahaneAce Phommaxahane
Data Center Technician at FlexentialData Center Technician at Flexential
JEANINE FIELDHOUSEJEANINE FIELDHOUSE
Area Manager - Technical Operations at FlexentialArea Manager - Technical Operations at Flexential
Meghan McCartinMeghan McCartin
Medical Office Supervisor at UofL PhysiciansMedical Office Supervisor at UofL Physicians