Krystal Watson
Dallas Fort Worth Metroplex,TX
Summary
Results-driven professional in data center operations, committed to upholding high standards and delivering reliable outcomes. Expertise in hardware maintenance, server infrastructure management, network configurations, and system monitoring ensures optimal performance and efficiency. Recognized for strong team collaboration and adaptability in dynamic environments, consistently achieving operational goals while enhancing collective efforts. Proven track record of effective problem-solving and delivering high-quality results under pressure contributes to operational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Center Operations Technician
TEKsystems
Dallas, TX
03.2026 - Current
- Managed monitoring of data center environments to support operational efficiency and reliability.
- Performed daily hardware installations, configurations, and maintenance for servers and networking equipment.
- Collaborated with cross-functional teams to troubleshoot technical issues effectively.
- Developed and implemented standard operating procedures for data center operations.
- Conducted routine inspections to identify potential risks and improve safety protocols.
- Optimized resource allocation to enhance operational efficiency across facilities.
- Led efforts to streamline workflows, resulting in improved response times for incident resolution.
- Reduced downtime 10% through proactive troubleshooting and resolution of network, server, and storage issues.
- Streamlined data center operations by implementing efficient monitoring protocols and procedures.
- Ensured strict adherence to industry best practices for cable management, resulting in an organized and efficient workspace.
- Participated in capacity planning initiatives to ensure adequate resources were available to meet growing demands on the data center infrastructure.
- Oversaw inventory management for essential data center components, avoiding shortages that could compromise operational efficiency.
- Maintained a high level of availability for all systems by addressing incidents quickly through effective root cause analysis and incident management processes.
- Managed several successful hardware installations and decommissions, ensuring that projects were completed on time and within budgetary constraints.
- Responded promptly to emergency situations, minimizing potential impacts on business continuity and customer satisfaction.
- Conducted routine audits of physical security measures, maintaining a secure environment for sensitive information.
- Assisted in the planning and execution of data center migrations, ensuring minimal disruption to end users.
- Delivered continuous improvement through rigorous implementation of change management processes and procedures.
- Worked collaboratively with vendors to resolve hardware or software issues expeditiously while minimizing disruptions to ongoing operations within the facility.
- Conducted training sessions for new team members, fostering a culture of continuous learning and professional growth within the data center operations group.
- Evaluated new technologies relevant to the data center environment, staying current with industry trends and enhancing professional development opportunities for team members.
- Developed comprehensive documentation for data center processes, empowering team members to work more efficiently.
- Improved system performance with regular firmware upgrades and patches for servers, switches, and other equipment.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and server issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Designed and evaluated WAN and LAN connectivity technologies.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Performed network security design and integration duties.
- Provided faculty and staff with security software and network configuration support.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Performed hardware installations, configurations, and maintenance for servers and networking equipment.
IT Technician
Department of Justice
Dallas, TX
02.2025 - 03.2026
- Analyzed and rectified hardware and software malfunctions to support uninterrupted system functionality.
- Directed technical teams in the installation and configuration of computer systems and applications, ensuring optimal performance and reliability.
- Provided technical support for 350 DOJ staff, resolving IT-related inquiries efficiently.
- Implemented network security measures to protect sensitive information from breaches.
- Conducted regular maintenance on IT infrastructure, ensuring reliability and uptime.
- Developed training materials for new employees on IT protocols and best practices.
- Led initiatives to streamline IT processes, improving response times for service requests.
- Mentored junior technicians in troubleshooting techniques and customer service skills.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and monitors.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
Data Center Technician
Per Scholas
Dallas, TX
08.2025 - 12.2025
- Managed installation and maintenance of data center equipment to ensure optimal performance.
- Oversaw troubleshooting and resolution of hardware and software issues to minimize downtime.
- Implemented best practices for data center operations, enhancing efficiency and reliability.
- Developed and maintained documentation for processes and procedures, ensuring compliance with standards.
- Collaborated with cross-functional teams to support infrastructure upgrades and migrations.
- Conducted routine inspections of systems, identifying potential issues before they escalated.
- Led initiatives to optimize energy consumption within the data center environment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Dressed and labeled cables for easy identification and traceability.
- Identified and reported problem devices and replaced defective parts.
- Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
- Developed comprehensive documentation for data center operations, promoting consistency in daily procedures and training new staff members effectively.
- Assisted with performing infrastructure readiness tests.
- Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Provided expert guidance during critical incidents, ensuring prompt resolution of issues and minimizing impact on client services.
- Conducted regular capacity planning exercises to ensure adequate resources were available to accommodate future growth projections without compromising system performance.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Entered device locations and cable connections into database.
- Implemented effective monitoring tools that proactively alerted technicians of potential issues within the data center infrastructure.
- Led cross-functional teams in executing complex migration projects, resulting in seamless transitions for affected clients.
- Enhanced system redundancy by designing and implementing robust backup solutions, safeguarding client data from potential loss or corruption.
- Maintained accurate inventory records for all data center equipment, facilitating efficient resource allocation and procurement decisions.
- Enhanced security measures by developing and enforcing strict access control protocols for data center personnel.
- Continuously researched industry advancements, staying current with technological trends, and providing insightful recommendations for future data center improvements.
- Streamlined server deployment processes, which facilitated faster system updates and upgrades.
- Developed and maintained comprehensive inventory records, streamlining asset management and reducing procurement times.
- Played key role in disaster recovery drills, ensuring all staff were well-prepared for emergency situations.
- Enhanced network uptime by meticulously organizing and managing cable installations in data center.
- Enhanced customer experience by providing detailed documentation and timely communication regarding maintenance and upgrades.
- Assisted in development of scalable network architecture to support growing data demands.
- Coordinated with vendors to ensure timely delivery and installation of data center equipment, avoiding project delays.
- Maintained strict adherence to safety protocols, ensuring safe working environment for all staff.
Federal Law Enforcement Officer
Federal Bureau of Prison
Fort Worth, TX
09.2020 - 02.2025
- Prepared detailed summaries of investigative reports. I have prepared progress reports and case summaries with appropriate conclusions and recommendations. I have prepared responses to complex Administrative Remedy Requests, BP-9's. I have analyzed a variety of information material and recommend an improved process, which increased efficiency in documenting case files and analyzed complete case information in concert with policy and made recommendations, which resulted in further benefit to the client/inmate/agency; and/or I have presented. information, which allowed a group of individuals to make sound case management decisions. Assisted through a supervisor on routine tasks to work on higher priority tasks & I have maintained a routine workload. In addition, I have assisted in making travel plans & organized a database in accordance with established instructions. I have contributed case information during a meeting, and I have assisted senior staff during formal meetings and discussions. I have prepared internal memorandums and I have prepared transfer requests (BP-409's). I have identified and initiated corrective action because of researching policy. I have implemented a local operating procedure in compliance with national directives. I have provided training to other staff on institution policy and procedures.
- Processed incoming inmates and arrestees and compiled arrest packages, documentation, medical history.
- Performed surveillance using a broad range of methodologies and technologies, including basic, static, mobile foot and vehicle, advanced surveillance, and personal security techniques.
- Supervised and direct 300 cellblock inmates to achieve processing objectives.
- Prevented illegal entry, prohibiting goods and smuggling of illegal drugs and other contraband by conducting vehicle searches during traffic stops.
- Mitigated risk and accurately analyzed and evaluated criminal information.
- Performed comprehensive searches of people and property to identify controlled substances or contraband.
- Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
- Adhered to all safety protocols and properly handled all equipment, weapons and materials.
- Organized and recorded facts to prepare incident reports.
- Informed shift officers of special areas of emphasis, including properties to watch and noted criminals understood to be in patrol areas.
- Strengthened traceability and developed organizational systems for criminal case logs, records, reports and agendas.
- Wrote detailed accident memo reports.
- Mitigated risk while accurately analyzing and evaluating criminal information.
- Provided supervision, care and correctional treatment of inmates. Incumbent is concerned with maintenance of institution security contributing to the health and welfare of the inmates and the promotion of good public relations.
- Enforced rules and regulations governing facility security, inmate accountability and inmate conduct to ensure judicial sanctions are carried out. Staff mentor to a new employee. Composed memorandums for supervisor's signature.
- Keyed inmate "ins and outs"; and/or I have keyed payroll for inmate work cadre; and/or I have entered furlough information into SENTRY; and/or I have entered detainer and notification information into SENTRY
- Supportive, safe, and secure environment with opportunity for growth and advancement and carried out research on the Internet to locate applicable codes, standards, and regulations.
- Witnessed and helped a case manager prepared transfer request (BP-409's)
- Have experience supervising an inmate crew on a day-to-day basis in a correctional institution & conveyed technical information to others.
- Writing, editing and proofreading investigative memoranda and other documents & explanation of actions & have written reports and informational memoranda to a supervisor & prepared an Incident Report
- Collaborate with other colleagues in increasingly more complex cases in interviewing, observing techniques under highly stressful situation.
- Recognized psychological anxiety among inmates and separated; accordingly, and/or I have taken proper action when two inmates became involved in physical altercation in the presence of other inmates; and/or I have appropriately summoned medical attention when inmate developed seizure.
- Prepared a variety of administrative remedies in response to inmate requests.
- Provided training to other staff on institution policy and Procedures.
- Revised Institution Memorandums & help participate in institution inspections.
- I have been responsible for estimating material, equipment and manpower needs.
- Investigated information collected from staff, inmates, laws and court documents to resolve a variety of administrative remedies; and/or I have researched sources including the U.S. Code of Federal Regulations, agency/directives
- Provides supervision, care and correctional treatment of inmates. Incumbent is concerned with maintenance of institution security contributing to the health and welfare of the inmates and the promotion of good public relations.
- Enforces rules and regulations governing facility security, inmate accountability and inmate conduct to ensure judicial sanctions are carried out.
- Managed & identified and initiated corrective action as a result of researching a policy
Supply chain & Operations Manager
Waffle House
Dallas-Fort Worth, TX
05.2018 - 09.2020
- As a Supply Chain & Operations Manager, I mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol. Daily, collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability. Ensured work priorities meet the contractual obligations for schedules and installations. Administered all aspects of procurement transactions up to and including awards. Trained, mentored, and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas. Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
- Prepared and cooked large quantities of food and instructed large work crews to maintain safe food temperatures, first in first out and safe hygienic while serving meals
- Led workers to prepare meals cross contamination free, while using allergic and dietary meal serving
- Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established work priorities to meet contractual obligations for schedule and installations.
- Administered all aspects of procurement transactions up to and including awards.
- Administrated and execution of personal service contracts, supply chain, on-personal service contracts, formally advertised and negotiated procurement involving a wide range of materials, services and equipment.
- Negotiated formal contracts with multiple vendors.
- Developed and trained management team to meet and foster relationships with commercial representatives to discuss procurement needs, quality of items or services, current market prices, or delivery schedules.
- Led operational team in coordinating contracting audit reports or pre-award surveys at weekly P&L meeting.
- Facilitated management team in reviewing requisitions and determining appropriate method of procurement, i.e., formal advertising or negotiation. This includes citing the authority in determinations and findings reports.
- Led management team in developing procurement plans by reviewing previous history, market conditions, and specifications or technical data packages at weekly P&L meeting.
- Successfully delivered solicitation documents, selecting appropriate clauses to complete specifications.
- Analyzed bids and proposals received including insuring strict compliance with specifications on advertised procurement and recommending award to lowest bidder providing such compliance.
- Drafting final contract including specifications, packing and shipping requirements, inspection instruction, and all other special and standard clauses.
- Managed various procurement reports required for the Department of Agriculture and county Health Inspection Department
- Managed and operated developing new sources of supply by stimulating interest in the bidding.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Coordinated customer inspection clinic for retail customers to meet with vehicle line product and brand managers.
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
- Implemented process improvements based on identification of productivity or quality issues.
- Reduced costly waste in manufacturing by identifying and eliminating overproduction.
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
- Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Developed and led quality management systems, standards and compliance, including SOPs, good ServSafe Food Safety best practices, lean improvement programs and enforcement of company and regulatory requirements.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
- Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
- Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Reduced operating budget by $23,561 annually by developing new inventory management process.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Performed timely and budget-complying project management on multi-faceted issues.
- Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
- Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
- Aligned operational boundaries between processes and production demands.
- Evaluated financial statements and Profits and Loss reports to monitor performance to devise solutions for improvement and cost reduction.
- Identified shared data elements and relationships between data elements and processes, people and systems.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
- Led cross-functional communication initiatives to meet account order timelines.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
- Managed daily operations, including supervising multiple team members across six locations.
- Worked collaboratively to enhance processes and implement ServSafe Food Safety Program, resulting in 33% increase in profitability.
- Developed new banking relationships with multiple lenders to obtain favorable terms on equipment lines and operating lines of credit.
- Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Analyzed strategic, core and support processes and recommended improvements to streamline processes.
- Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Contributed to development and evaluation of service level agreements that complied with established operational parameters.
- Maintains adequate shipping and receiving documents and inventory documentation, using both manual procedures and automated data processing systems, to maintain a system of perpetual inventory accountability for all items that pass through or remain under incumbent's control.
- Assessed, optimized and elevated operations to target current and expected demands.
- Assessed upcoming projects to forecast projected resource requirements.
- Increased productivity and profits by 33% while simultaneously reducing head count by 79%.
- Monitored and directed all aspects of department operations and 50-member team in production, safety, equipment, performance, and quality and records management.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Defined project roadmap to solidify project objectives and milestones.
- Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Developed and implemented comprehensive preventive maintenance program that improved operational up-time by 120%.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Thorough knowledge of the full range of food preparation principles including the techniques and procedures necessary to develop new or revise current recipes.
- Responsible for receiving, storing, shipment, and issue of a wide variety of supplies, materials, equipment and commodities required in the operation of the company.
- Streamlined operational workflows to enhance service efficiency and reduce wait times.
- Trained and mentored staff on best practices for food safety and customer service standards.
MANAGEMENT & FINANCIAL ANALYSIS
IMPACTFUL TOUCH LLC
Dallas, TX
05.2017 - 05.2020
- As a Financial Analysis, my role involves multifaceted responsibilities within financial management. I engage in effective communication with vendors, co-workers, and department heads to facilitate smooth accounting transactions. Proficient in written communication, I prepare correspondence on diverse matters, from vendor inquiries to memorandums proposing procedural improvements. Ensuring financial compliance, I adhere to standards set by the U.S. Treasury, General Accounting Office, and Department of Justice, implementing provisions of the Prompt Payment Act. Application of varied accounting procedures, including reviewing Standard General Ledger balances and conducting internal audits, ensures accuracy. Additionally, my responsibilities extend to record management, where I establish efficient systems for file retrieval, process large transaction volumes, and maintain organized obligation records. Proficient in using Financial Management Information Systems (FMIS) and other tools.
- I contribute to data entry, correction, and retrieval. Through meticulous data analysis and reporting, I interpret financial reports and develop detailed spreadsheets, contributing to effective financial tracking and management.
- Coordinated vendors, co-workers, and department heads, facilitating effective communication on diverse accounting transactions.
- Engaged with regulatory personnel and vendors to implement financial policies and address billing discrepancies, showcasing versatile communication skills.
- Prepared written correspondence, including vendor inquiries on accounting policies and memorandums proposing procedural enhancements.
- Generated monthly status reports with detailed explanations, demonstrating adeptness in written communication.
- Maintained Financial Compliance and Accountability:
- Ensured adherence to U.S. Treasury, General Accounting Office, and Department of Justice standards, implementing Prompt Payment Act provisions for accurate submissions.
- Reconciled diverse accounts and conducted transactions with federal agencies, utilizing Treasury's Inter-governmental Payment and Collection System.
- Applied a range of accounting procedures, including reviewing Standard General Ledger balances and conducting internal audits to ensure accuracy.
- Prepared transactions for reporting on the Standard Form (SF-224) and invoked appropriate Prompt Payment Act provisions.
- Prepared written correspondence for Record Management and File Maintenance
- Established a new record system for easy file retrieval, showcasing organizational skills.
- Processed large transaction volumes and maintained concise obligation records, ensuring efficient information retrieval.
- Facilitated Financial Management Information System (FMIS) training
- Utilized FMIS and other online systems for data entry, correction, and retrieval of accounting information.
- Demonstrated proficiency in office equipment, including personal computers, adding machines, and other tools for financial management.
- Maintained a comprehensive database for tracking information, interpreting financial reports for management.
- Developed detailed spreadsheets using LOTUS and other software, creating databases for efficient expenditure tracking.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Teacher I
Fort Worth Independent School District
Fort Worth, TX
08.2017 - 07.2018
- As a Teacher, I planned and implemented an individualized instructional program based on assessment data, knowledge of teaching strategies, learning styles, and availability of resources. Led and selected, orders and used a wide diversity of instructional materials based on student needs and abilities including self-study, programmed materials, and media, etc.
- Planned and implemented an individualized instructional program based on assessment data, knowledge of teaching strategies, learning styles, and availability of resources.
- Administered individualized teaching techniques which may include individual guidance, peer tutoring, cooperative learning, media instruction, computerized instruction, large and small group instruction or behavior modification.
- Decreased student fail rate by 32% in 2016–2017 school year in classrooms with over 30 pupils.
- Designed and implemented an engaging curriculum for new public-school students at the kindergarten grade level.
- Instructed 4-, 5-, and 6-year-olds on the alphabet, basic reading comprehension, and rudimentary mathematics.
- Assessed student performance through quizzes and testing and provided one-on-one tutoring when necessary.
- Created and maintained a welcoming, friendly, engaging, and nurturing classroom environment where all students felt comfortable.
- Established classroom and field trip rules and enforced them fairly and effectively.
- Developed rigorous lesson plans and lectures and prepared students for quizzes and tests.
- Graded papers, lessons, tests, quizzes, and other assignments, relaying information to parents and school board when necessary.
- Led and selected, orders and uses a wide diversity of instructional materials based on student needs and abilities including self-study, programmed materials, and media, etc.
- Designed and developed curricula to meet the diverse learning needs of an incarcerated adult population.
- Maintained security of the institution, staff and students.
- Conducted individual, group and family-education sessions based on Cognitive-Behavioral Therapy and Motivational Interviewing techniques for client referred
- Analyzing data from multiple sources
- Participated in the improving organizational performance process.
- Assisted in the preparation of information for departmental staff, advertising upcoming health care training opportunities and I possess base knowledge of corrective action/improvement plans.
- Thorough knowledge of the full range of food preparation principles including the techniques and procedures necessary to develop new or revise current recipes
- Conducted interviews to determine treatment eligibility & conduct drug education classes to groups & assist with group and individual counseling to inmates with substance use disorders & write treatment summaries that are used to develop aftercare plans
- Performs a range of investigative functions related to investigations concerning allegations of regulatory violations
- Analyzing information and designing new strategies, programs, and initiatives.
- Identified and provisionally diagnosed individuals with co-occurring substance use and mental
- Provided technical information to employees regarding office procedures and how to complete forms such as the training authorization form, course evaluation form
- Apply new assessment and treatment techniques health disorders and recommended an appropriate referral
- Helping patients understand more about, medical treatment, health lifestyle choices, disease prevention, and informed supervisor of department concerns
- Contributed case information during a meeting and assisted senior staff during formal meetings and discussions
- Conveyed technical information to others.
- Researched and identified resources to answer personnel questions
- Created Treatment Plans and conducted Treatment Plan Reviews for clients
- Prepared a flyer for departmental staff advertising upcoming health care training opportunities
- Case Managed Clients' legal issues and monitored clients' progress by making monthly contact to clients' Probation Officer through faxing client updates and voice calls
- Managed the review and analysis of investigative activity requests
- Managed the review and analysis of investigative activity requests
- Conducted individual, group and family-education sessions based on Cognitive-Behavioral Therapy and Motivational Interviewing techniques for client referred
- Analyzed data, reports and forensic evidence, including blood and fire patterns and bullet trajectories.
- Taught patients including those having environmental, cultural, and economic disadvantages
- Developed, evaluate, and analyze program needs and other data about patients
- Identified and used some culturally diverse supplemental materials
- Evaluated positive and negative aspects in each case situation, and develop release plans
- Developed a computer program to track electronic and paper files; and/or I have maintained electronic program for tracking files; and/or I have created a program to track workflow and assignments; and/or I have developed a manual and/or computer program to facilitate the archiving and retrieval of files
- Assisted in making travel plans & I have organized a database in accordance with established instruction
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive learning environment to enhance student engagement and participation.
Senior Investigator
Department of Family Protective Services
Haltom City, TX
03.2016 - 03.2017
- Achieved effective risk mitigation by accurately analyzing and evaluating criminal information during crime scene investigations. Delivered precise results through expert management of stationary and mobile surveillance on investigatory individuals. Created efficient processes for capturing, integrating, and maintaining data that supported field information applications. Developed impactful case plans and executed thorough investigation tactics to secure critical evidence. Documented all investigation details, including expenses and hours worked, to facilitate assignment billing. Analyzed information to determine optimal strategies for criminal prosecution. Maintained comprehensive records of all pertinent information and materials related to open investigations. Conducted extensive research and reviewed case files to gather information that contributed to crime-solving efforts.
- Mitigated risk, accurately analyzing and evaluating criminal information while processing crime scenes.
- Delivered maximum levels of accuracy when conducting stationary and mobile surveillance on investigatory individuals.
- Created process to capture, integrate and maintain data supporting field information applications.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
- Conducted debriefings for arrested subjects to obtain information pertinent to investigations.
- Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Reported results of investigations with written observations and photographs and produced final reports.
- Completed comprehensive face-to-face interviews with subject, neighbors, employers, family and friends and generated detailed reports documenting investigative findings.
- Conducted background investigations for personnel security clearances.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Strengthened traceability, developing organization systems for criminal prosecutor case logs, records, reports and agendas.
- Eliminated process discrepancies by accurately investigating organized crime, homicide, fraud and other major crime cases while preparing, submitting and aiding district attorney prosecution cases.
- Analyzed data, reports and forensic evidence, including blood and fire patterns and bullet trajectories.
- Conducted safe and legal inspections and searches of property, vehicles and items.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Compiled and analyzed information regarding gang members and activities.
- Testified under oath in administrative hearings and criminal court cases.
- Collected evidence for trials and prepared displays.
- Referred cases for potential prosecution to the District Attorney's office.
- Patrolled area undercover to combat organized burglary ring.
- Created and submitted analytic reports for closed cases.
- Served on tactical specialty unit targeted at weapons and narcotics crimes.
- Coordinated investigations with military and federal law enforcement agencies.
- Wrote accurate and timely reports regarding emergency response calls.
- Shortened criminal investigation lead time, executing operational protocol for criminal and non-criminal violations.
- Investigated homicides and suspicious deaths to effectively pursue resolution.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Documented details of investigations, including expenses incurred and hours spent, to complete assignment billing.
- Analyzed and evaluated information to determine appropriate course of criminal prosecution.
- Maintained organized records of all information and material pertinent to open investigations.
- Researched and reviewed case files and gathered information to solve crimes.
- Led department's domestic violence intervention training.
- Conducted multi-jurisdictional investigations to identify and dismantle international drug cartels.
- Assisted in development of internal and external training presentations.
- Interviewed business users to gather business and data requirements for new analytic applications and enhance existing applications.
- Reinforced original claims and new findings by securing information such as releases and reports.
- Reinforced researched issues and/or provided responses to inquiries on technical issues
- Developed and implemented a system which ensured supervisors are aware projects, assignments prior to due date and tracked to ensure they were completed, on time, and/or I have successfully coordinated efforts with internal and external offices to complete non-routine assignment
- Researched and gathered information on a technical topic and advised others in a group setting or meeting.
- Resolved complaints/discrepancies involving work areas and another division and federal 3rd party.
- Prepared non-sensitive correspondence in conformance to regulations, grammar and format; and established format for reports and other documents used by the organization
- Prepared agenda, notes and programs for conference as discussed in planning meetings; have assisted staff members in gathering and compiling information and preparing a congressional response: I have independently prepared recurring reports as requested by executive staff and my supervisor
- Conducted I have independently developed a database spreadsheet to track information, which was adopted for use by other offices
- Developed interactive presentations using slides, graphs, pictures, and charts
- Transcribed minutes or information using a recorder: and/or I have used copy photography or evidence photography to maintain evidence:
- Led performing multiple tested, labeled, handled, packaged and submitted evidence to Local Crime Labs in accordance with policy and procedures
- Scanned documents into electronic formats, reproduced, edited video tapes of use of force incidents or fights between inmates onto video tapes, compact disks
- Monitored vital functions in accordance with Program Review guidelines and inventoried, maintained evidence accounted for files organized case files presented to the DHO/FBI/AUSA
- Led investigations into child abuse and neglect cases, ensuring compliance with state regulations.
- Mentored junior investigators on case management techniques and evidence collection procedures.
Education
MBA - Business Management
Southern Methodist University
Dallas, TX05-2027
Bachelor of Science - Criminal Justice
Wiley College
Marshall, TX05-2016
Skills
- Data center management
- System performance monitoring
- Electrical power distribution
- Network security protocols
- Vendor coordination
- Hardware maintenance
- Backup management
- Incident response
- Asset management
- Software development
- Software development principles
- Analytical problem-solving
- Software debugging
- Software development environment
- Issue resolution management
- Data structure design
- Software program development
- Virtualization technologies
- Storage area networks
- Cooling systems
- Structured cabling
- Operating systems
- Computer hardware troubleshooting
- Maintenance and repairs
- Network troubleshooting
- Network support
- Incident management
- Hardware diagnostics
- Backup and recovery
- Procurement
- System administration
- IT support
- Server configuration
- Infrastructure monitoring
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Troubleshooting skills
- Data center infrastructure
- System monitoring
- Power distribution
- Security protocols
- Software configuration
Affiliations
- American Society of Safety Professionals
- Event Coordinator: Fort Worth's Medical Center
- Local 1298 Union Member
- Event Coordinator: Fort Worth's Medical Center
- Employee's Club: Fort Worth's Medical Center
- Toastmasters
- Python
- JavaScript
- Java
- Event Coordinator: Fort Worth's Medical Center
- African American Affairs Program Coordinator; Fort Worth's Medi MaMedical Center Medical Center
Certification
- Certified Manager, National Sersafe Food Safety Manager
- Certified Basic Peace Officer
- Federal Bureau of Prisons CIMS Certification
- CompTIA Security+
- CompTIA A+
- OSHA
- Google IT Support Certificate
- CCNA - Cisco Certified Network Associate
- Google IT Automation with Python Professional Certificate
Timeline
Data Center Operations Technician
TEKsystems
03.2026 - Current
Data Center Technician
Per Scholas
08.2025 - 12.2025
IT Technician
Department of Justice
02.2025 - 03.2026
Federal Law Enforcement Officer
Federal Bureau of Prison
09.2020 - 02.2025
Supply chain & Operations Manager
Waffle House
05.2018 - 09.2020
Teacher I
Fort Worth Independent School District
08.2017 - 07.2018
MANAGEMENT & FINANCIAL ANALYSIS
IMPACTFUL TOUCH LLC
05.2017 - 05.2020
Senior Investigator
Department of Family Protective Services
03.2016 - 03.2017
Bachelor of Science - Criminal Justice
Wiley College
MBA - Business Management
Southern Methodist University
Awards
Special Act Award; (4) Time Off Awards.