Luis Rodriguez
Miami,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
GAME OVER GAMING LOUNGE
Coro, Venezuela
12.2022 - Current
- Provide exceptional customer service, ensuring a positive experience in every interaction
- Efficiently manage customer inquiries, complaints, and requests, offering prompt and effective solutions
- Maintain clear and professional communication across various channels, such as calls, emails, and messages
- Resolve issues related to products or services, ensuring customer satisfaction
- Monitor and record customer interactions in management systems to ensure proper follow-up
- Collaborate with other departments to ensure customer needs are addressed comprehensively
- Train and mentor new employees in best practices for customer service
RESPONSIBLE FOR CUSTOMER SERVICE MANAGEMENT
MILLENIUM CORP
Miami, Estados Unidos
11.2014 - 12.2022
- Effective communication (verbal and written)
- Problem-solving and complaint management
- Active listening and empathy
- Handling complaints and difficult situations
- Ability to work under pressure
- Time management
- Teamwork
- Proficiency in customer management software (CRM)
- Use of office tools (Microsoft Office, Google Workspace)
- Knowledge of database management and ticketing systems
- Advanced internet navigation and search skills
- Ability to quickly learn new programs and tools
- Basic technical support or troubleshooting
Education
Some College (No Degree) - Management
UDEFA
Punto Fijo, Falcón, VenezuelaSkills
- Effective communication (verbal and written)
- Problem-solving and complaint management
- Active listening and empathy
- Handling complaints and difficult situations
- Ability to work under pressure
- Time management
- Teamwork
- Proficiency in customer management software (CRM)
- Use of office tools (Microsoft Office, Google Workspace)
- Knowledge of database management and ticketing systems
- Advanced internet navigation and search skills
- Ability to quickly learn new programs and tools
- Basic technical support or troubleshooting
Languages
Spanish native. English B2
Personal Information
- Date of Birth: 06/02/90
- Nationality: American Citizen, Venezuelan Citizen.
Digitalskills - Computerskills
- Proficiency in customer management software (CRM)
- Use of office tools (Microsoft Office, Google Workspace)
- Knowledge of database management and ticketing systems
- Advanced internet navigation and search skills
- Ability to quickly learn new programs and tools
- Basic technical support or troubleshooting
Timeline
Customer Service Agent
GAME OVER GAMING LOUNGE
12.2022 - Current
RESPONSIBLE FOR CUSTOMER SERVICE MANAGEMENT
MILLENIUM CORP
11.2014 - 12.2022
Some College (No Degree) - Management
UDEFA