Luis Rodriques
Trenton,NJ
Summary
Focused supervision with over 2 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
5
5
years of professional experience
Work History
Operations Manager
Fed Ex Ground
Fairless Hills, Pennsylvania
09.2024 - Current
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Collaborated with team leaders on quality audits.
- Measured and reviewed performance via KPIs and metrics.
- Delegated work to staff, setting priorities and goals.
- Responded to information requests from superiors, providing specific documentation.
- Managed scheduling, training and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Heavy Equipment Operator
United States Army Reserve
Orlando, FL
09.2021 - Current
- Drive heavy equipments such as trucks, humvees and HETS.
- Provide support and equipment to other companies throughout the United States.
Supervisor of Operations
Airport Terminal Services Inc
Orlando, FL
07.2022 - 10.2023
- Oversaw daily operations of the department, including personnel management and scheduling.
- Ensured compliance with all applicable laws, regulations, and standards.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Sales Representative
Universal Nissan of Orlando
Orlando, FL
02.2021 - 08.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
Lead
UPS
Hamilton , NJ
08.2020 - 02.2021
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Education
High School Diploma -
Ewing High School
Ewing, NJ06.2020
Skills
- Heavy Lifting
- Valid Driver's License
- Team Collaboration
- Safety Compliance
- Safety Procedures
- Team Leadership
- Clean Driving Record
- Recruitment and Hiring
- Staff Evaluation
- Maintenance Oversight
- Employee Supervision
Timeline
Operations Manager
Fed Ex Ground
09.2024 - Current
Supervisor of Operations
Airport Terminal Services Inc
07.2022 - 10.2023
Heavy Equipment Operator
United States Army Reserve
09.2021 - Current
Sales Representative
Universal Nissan of Orlando
02.2021 - 08.2021
Lead
UPS
08.2020 - 02.2021
High School Diploma -
Ewing High School