Luis Romero
Atlanta,GA
Summary
Dynamic IT Engineer with proven expertise in SaaS integration and cloud automation at Pindrop. Skilled in MDM implementation and Windows administration, I excel in optimizing systems to enhance operational efficiency. Known for strong problem-solving abilities and a commitment to delivering exceptional support, I drive impactful solutions that align with business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Engineer
Pindrop
Atlanta, GA
04.2022 - Current
- Integrate Pindrop’s IT systems with SaaS platforms using various tools and customizations.
- MDM implementation and engineering using Jamf, Munki, and AutoPkg.
- Administer other products, such as Google Workspaces, Slack, Office 365, Duo, and others.
- Automate and optimize IT infrastructure and processes using public cloud platforms (AWS/GCP).
- Provide support for Windows infrastructure (Active Directory services and AWS Workspaces).
- Design strategies to merge different systems while adhering to business goals and technical criteria.
Genius
Apple
Atlanta, GA
09.2017 - 03.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
- Support customers who have Apple products or software issues with care and empathy, using all tools and resources provided by Apple.
- Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
- Serve as a mentor, resource, and positive role model for Genius Bar team members.
Education
Bachelor of Science - Technology Education
Texas A&M University - Commerce
Commerce, TX05-2017
Skills
- SaaS integration
- MDM implementation
- Cloud automation
- Windows administration
- Active Directory
- System optimization
- System administration
Certification
- JAMF 200, 300
- Full stack Web Development
- ACMT
- ACPT
Languages
Spanish
Professional
Timeline
IT Engineer
Pindrop
04.2022 - Current
Genius
Apple
09.2017 - 03.2022
Bachelor of Science - Technology Education
Texas A&M University - Commerce
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