Luis Ruiz
Phoenix
Summary
Professional with substantial experience in medical coordination, skilled in managing patient care and healthcare logistics. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Adept at handling complex schedules, coordinating multidisciplinary teams, and ensuring compliance with healthcare regulations. Known for reliability and effective communication, fostering cohesive and efficient work environment. Energetic and positive individual with strong interpersonal and communication skills. Knowledgeable about operational procedures and customer service, bringing effective team coordination and training abilities. Capable of fostering productive work environment that enhances team performance.
Overview
2025
2025
years of professional experience
Work History
Medical Coordinator
Southwest Key Program
06.2024 - Current
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Ensured accurate record-keeping by diligently maintaining electronic health records and updating patient information as needed.
Certified Medical Assistant
Banner Health Lung Institute & Pediatrics
- Vital Signs & Measurements, Specimen Handling, Medication Administration, Take Medical History & Assist with Patient Forms, Wound Care, Basic Surgery Set-up & Patient Preparation, Medical Asepsis & Sterilization, Specimen Labeling, OSHA Guidelines, Medical Terminology, Urinalysis, Universal Infection Control, Blood Composition, Capillary Procedures, Butterfly Techniques, Vacutainer System, Venipuncture Procedure, Basic Pharmacology, Emergency Procedures, Exam Room Set Up, H & P Examinations, Injections, Rooming Patients, Taking Vital Signs, Human Anatomy, Verifying Insurance, Charting & Filing, Taking payments, Telephone Etiquette, Medical Histories, Insurance Verification, Electronic Data Entry, Appointment Scheduling, Patient Identification, BLS Certification, CCMA Certification
Medical Assistant
Arizona Endocrinology Center
- Vital Signs & Measurements, Specimen Handling, Medication Administration, Take Medical History & Assist with Patient Forms, Wound Care, Basic Surgery Set-up & Patient Preparation, Medical Asepsis & Sterilization, Specimen Labeling, OSHA Guidelines, Medical Terminology, Urinalysis, Universal Infection Control, Blood Composition, Capillary Procedures, Butterfly Techniques, Vacutainer System, Venipuncture Procedure, Basic Pharmacology, Emergency Procedures, Exam Room Set Up, H & P Examinations, Injections, Rooming Patients, Taking Vital Signs, Human Anatomy, Verifying Insurance, Charting & Filing, Taking payments, Telephone Etiquette, Medical Histories, Insurance Verification, Electronic Data Entry, Appointment Scheduling, Patient Identification
Sales Representative
T-mobile
- Provided accurate, valid and complete information by using the proper methods/tools
- Met personal/team sales targets and call handling quotas
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Kept records of customer interactions, processed customer accounts and filed documents
- Followed communication procedures, guidelines and policies
- Reviewed or made changes to customer accounts
- Researched answers or solutions as needed
Stower/Picker
Amazon
- Prepared outgoing shipments by assembling, addressing and routing over1600 packages per day
- Cleaned and organized work areas to remove safety hazards and maintain minimum level of production errors
- Packaged finished products into boxes, cartons and containers for shipping to customers
- Moved products to the next station for further processing or packaging
- Followed established guidelines and procedures
- Kept work area organized and clutter-free
Crew Trainer
McDonald
- Maintained working knowledge of restaurant's policies and procedures
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times
- Built and maintained internal and external customer satisfaction
- Assisted supervisors to identify and resolve issues in the restaurant
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Assisted management with inventory control and stock ordering
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Took initiative to find extra tasks when scheduled duties were completed
- Provided accurate product information
- Effectively managed large amounts of incoming calls
- Generated sales leads
- Identified and assessed customers' needs to achieve satisfaction
Education
Medical Assistant -
UEI College
Phoenix, Az07.2022
High School - undefined
Central High School
Phoenix, Az05.2020
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ11-2026
Skills
- Bilingual
- Good communication skills
- Leadership and initiative
- Active listener
- Fast learner
- Adaptability
- Responsible
- Accountable
- Trustworthy
- Problem-solving
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Coordinator
Southwest Key Program
06.2024 - Current
Certified Medical Assistant
Banner Health Lung Institute & Pediatrics
Medical Assistant
Arizona Endocrinology Center
Sales Representative
T-mobile
Stower/Picker
Amazon
High School - undefined
Central High School
Crew Trainer
McDonald
Medical Assistant -
UEI College
Bachelor of Science - Nursing
Grand Canyon University
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