Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergio Soto-Ramirez

Brownsville

Summary

Dedicated Social worker with strong background in supporting and mentoring adolescents. Skilled in conflict resolution, crisis intervention, and creating safe, nurturing environments. Focused on team collaboration and achieving positive outcomes. Reliable, adaptable, and empathetic with excellent communication and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Youth Care Worker

Southwest Key Program
09.2021 - 03.2025
  • Facilitated daily activities and group discussions to enhance youth engagement and emotional well-being.
  • Monitored behavioral patterns, providing timely interventions to support individual needs and foster positive environments.
  • Trained new staff on best practices in youth care, promoting consistency in service delivery and safety protocols.
  • Conducted assessments to identify risks, ensuring appropriate safeguards and resources were available for at-risk youth.
  • Developed and implemented individualized care plans in collaboration with multidisciplinary teams for optimal youth support.
  • Organized recreational programs that encouraged teamwork, self-expression, and personal development among youth participants.

Sales Associate

Dillards Retail
08.2019 - 01.2021
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Provided exceptional customer service, enhancing client satisfaction and loyalty.
  • Executed sales transactions efficiently, maintaining accuracy in cash handling and reporting.
  • Collaborated with team members to achieve sales targets through effective product knowledge sharing.
  • Developed rapport with customers, facilitating personalized shopping experiences to drive repeat business.

Sales Associate

Cricket Wireless
05.2018 - 07.2019
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Bachelor of Arts - Sociology

The University of Texas Rio Grande Valley
Edinburg, TX
06-2025

Skills

  • Youth supervision
  • Multicultural sensitivity
  • Behavior management
  • Self-care techniques
  • Creative expression
  • Child development
  • Records management
  • Educational support

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Youth Care Worker

Southwest Key Program
09.2021 - 03.2025

Sales Associate

Dillards Retail
08.2019 - 01.2021

Sales Associate

Cricket Wireless
05.2018 - 07.2019

Bachelor of Arts - Sociology

The University of Texas Rio Grande Valley

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